MATHY MORENO
Gaithersburg,MD
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Appealing LLC
Rockville, MD
05.2020 - Current
- Serve as primary point of contact handling 30+ customer inquiries daily via phone and email, maintaining timely and professional communication.
- Process and manage 50+ invoices per month with strong accuracy, supporting organized financial operations.
- Resolve customer concerns promptly, contributing to high client retention and repeat business.
- Coordinate meetings and special events for teams of 10+ staff members, ensuring seamless execution.
- Train and onboard new employees, improving team efficiency and service consistency.
Receptionist / Salon Coordinator
Bubbles Hair Salon
Bethesda, MD
07.2008 - 04.2020
- Managed front-desk operations serving 40+ clients daily in a high-traffic salon environment.
- Scheduled and coordinated 100+ monthly appointments while maintaining accurate client records.
- Handled customer complaints with professionalism, improving overall customer satisfaction.
- Collaborated with a team of 8+ stylists to ensure smooth daily operations and positive client experiences.
Education
Certifications - Certified Event Designer
The Institute of Wedding & Event Design
Florida Gardens, FL01-2016
High School Diploma - undefined
Clarksburg High School
Clarksburg, MD01-2008
Skills
- Customer Service
- Scheduling & Calendar Management
- Billing & Invoicing
- Administrative Support
- Team Collaboration
- Organizational Skills
- Documentation and recordkeeping
- Office management
- Microsoft Word, Outlook, and Excel
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Appealing LLC
05.2020 - Current
Receptionist / Salon Coordinator
Bubbles Hair Salon
07.2008 - 04.2020
High School Diploma - undefined
Clarksburg High School
Certifications - Certified Event Designer
The Institute of Wedding & Event Design