Matias Gilbert
Everett,WA
Summary
Value working in diverse environments and communities.
Driven to be an overachiever and hit organizational goals.
Believes in providing high quality work products in a timely manner.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
Everett, WA
03.2024 - Current
- Implemented strategies to maximize customer satisfaction levels.
- Developed customer service protocols for welcoming guests.
- Addressed and resolved customer service issues in a timely manner.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences
- Resolved customer service issues quickly and efficiently.
- Managed high volume of customers during peak hours, maintaining prompt and efficient
service - Able to handle serving large party's independently
- Averaged serving over forty customers an hour
- Able to take lead in collaborative work environment
Salesperson
Discount Tire
Lynwood, WA
03.2023 - 04.2024
- Easily maintained on schedule pacing in uncomfortable seating positions for extensive time
- Able to work in harsh weather environments while being fast paced to meet clients demands
- Performing clear communication to hit on-time deadlines or earlier
- Exceeded managers expectations with dedicated performance
- Rotated, balance, mounted, and inspected, hundreds of tires ensure customer and business satisfaction
- Collaborated with team members to develop effective sales plans
- Regularly studied product knowledge in order to enhance my performance and confidence towards clients
Education
Some College (No Degree) - Welding
Everett Community College
Everett01-2027
Skills
- Intelligent and fast learner
- Amateur vehicle mechanic
- Excellent Customer service
- Productive Team leader
- Outstanding communication Skills
- Capable of lifting 100 pounds
- Organized and Professional
- Enjoys working in outdoor & indoor
environment
Certification
- Washington State Driver's License
- Tire Technician Certificate
- AACEA Certificate
Timeline
Server
Olive Garden
03.2024 - Current
Salesperson
Discount Tire
03.2023 - 04.2024
Some College (No Degree) - Welding
Everett Community College