Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matias Villacura

Roswell,GA

Summary

Seasoned Customer Associate with 4 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

5
5
years of professional experience

Work History

Food and Beverage Cast Member

Walt Disney Company
Orlando, FL
07.2023 - 01.2024
  • Greeted customers upon arrival and took their orders promptly and courteously.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
  • Stocked shelves with merchandise as needed throughout the day.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
  • Created a welcoming environment for guests by greeting them upon arrival and providing directions when needed.
  • Conducted research on current trends in entertainment industry in order to provide feedback on potential new projects.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

TJ Maxx Cashier and Homegoods Associate

TJ Maxx, TJX Companies
01.2021 - 08.2022
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Processed credit card and debit payments via systems, providing accurate charges and credits.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.

Pizza Maker

Jets Pizza
03.2019 - 06.2021
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Cooked pizza, calzones, stromboli and pasta.
  • Coached new workers on store policies, pizza making and dough preparation.

Education

High School Diploma -

Blessed Trinity Catholic High School
Roswell, GA
05.2021

Skills

  • Stocking and Replenishing
  • Product and Service Sales
  • Order Taking
  • Cleaning and Sanitizing
  • Active Listening
  • Identification Checks

Timeline

Food and Beverage Cast Member

Walt Disney Company
07.2023 - 01.2024

TJ Maxx Cashier and Homegoods Associate

TJ Maxx, TJX Companies
01.2021 - 08.2022

Pizza Maker

Jets Pizza
03.2019 - 06.2021

High School Diploma -

Blessed Trinity Catholic High School

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Matias Villacura