Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Maties Honeycutt

Houston,TX

Summary

Motivated IT professional with a strong desire to advance career. Seeking opportunities to provide exceptional user support and contribute to seamless flow of network operations. Committed to leveraging technical expertise and problem-solving skills to optimize system performance and enhance user experience. I'm eager to join a dynamic team where I can make meaningful impact and continue to grow professionally in field of IT.

Overview

3
3
years of professional experience
2
2
Certifications

Work History

Helpdesk Technician 1

AHCM
Houston, TX
1 2023 - Current
  • Perform network device troubleshooting and management on Aruba switches.
  • Assist in performing network and equipment updates in the server room for the company.
  • Directed the configuration of PCs and laptops for deployment to remote sites and WFH employees, ensuring all devices were equipped with the appropriate Remote Monitoring and Management (RMM) tools and antivirus software this proactive approach significantly enhanced the cybersecurity posture of the organization.
  • Experience in managing tickets using Zoho ticketing system.
  • Creating KB articles, explaining processes that the team follows for troubleshooting specific issues.

Customer Service Representative

AHCM
Houston, TX
05.2022 - 12.2022
  • Orchestrated meticulous documentation during inbound provider and patient calls.
  • Strategically provided remote resolutions for intricate claims and coverage issues.
  • Spearheaded escalation of complex claim scenarios to specialized departments.
  • Consistently provided top notch customer service, allowing to scale 50-60 calls with Providers and patients a day.

Student Event Assistant

Houston Community College
Houston, TX
10.2021 - 05.2022
  • Coordinated and executed dynamic campus events, fostering an inviting student environment.
  • Managed event inventory using Windows Excel and communications using Outlook, ensuring seamless operations.
  • Took charge of responsibilities for Katy HCC location, orchestrating exceptional event experiences.

Education

Associate of Arts - Multidisciplinary Studies

Houston Community College
Houston, TX
12.2024 - Current

CCNA Studies -

Cisco Networking Academy
Houston, TX
05.2024 - 05.2024

Skills

Experience in configuring, managing, and troubleshooting CISCO and Aruba network devices

Experience in remote management of network devices

Experience in configuring wireless

Experience critical thinking and problem solving

Ticket management

Network support

Remote Support

Certification

CCST, 11/01/23

Timeline

Associate of Arts - Multidisciplinary Studies

Houston Community College
12.2024 - Current

CCNA Studies -

Cisco Networking Academy
05.2024 - 05.2024

Customer Service Representative

AHCM
05.2022 - 12.2022

Student Event Assistant

Houston Community College
10.2021 - 05.2022

Helpdesk Technician 1

AHCM
1 2023 - Current

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Maties Honeycutt