Matigan Holst
Bozeman,MT
Summary
Proven in delivering exceptional customer service and teamwork, honed at The Chocolate Ox and Craguns Resort. Excelled in customer engagement and maintaining high hygiene standards, significantly enhancing guest experience. Demonstrates excellent communication and a professional appearance, committed to achieving outstanding results in fast-paced environments. A reliable employee providing friendly, individualized service in store-front parlors and shops. Coordinated front desk manager with excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers.
Overview
4
4
years of professional experience
Work History
Ice Cream Server, Customer Service, Cashier
The Chocolate Ox
05.2021 - 08.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Room Service Attendant, Hostess
Craguns Conference Center And Resort
06.2020 - 08.2020
- Completed orders with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each guest interaction.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays, and carts from rooms with discretion and professionalism.
Education
Associate of Applied Science - Aviation
Montana State University - Bozeman
Bozeman, MT05.2025
Skills
- Customer Engagement
- Teamwork
- Patience and Empathy
- Customer Service
- Excellent Communication
- Professional Appearance
- Greeting customers
- Dependable and Responsible
Volunteering
I spent my middle and high school years volunteering in my church with the children's ministry, mission trips, the food shelf, and the soup kitchen.
Timeline
Ice Cream Server, Customer Service, Cashier
The Chocolate Ox
05.2021 - 08.2024
Room Service Attendant, Hostess
Craguns Conference Center And Resort
06.2020 - 08.2020
Associate of Applied Science - Aviation
Montana State University - Bozeman