Emma Radell

• Greeted incoming customers and provided reliable, friendly customer service.
• Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
• Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
• Managed long lines of customers during peak times while maintaining professionalism under pressure.
• Prepared ice cream orders quickly while adhering to proper food safety guidelines.
• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
• Handled cash transactions accurately, promoting trust between the business and its customers.
• Maintained menu knowledge to provide recommendations and answers to customer questions.
• Kept tidy and organized area to comply with cleanliness standards.
• Processed sales transactions for cash, debit, and credit purchases.
• Provided support to fellow team members when needed, creating a cohesive work environment.

Assisted customers at the counter, answering phones, taking orders from customers, making sandwiches, and assisting management with whatever was needed.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
• Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
• Increased customer loyalty through personalized interactions, building rapport with clients.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Established trust between myself and fellow staff members through open communication channels that allowed for better collaboration on projects or event planning efforts.
• Maintained high levels of energy and enthusiasm throughout long days filled with various activities, ensuring consistent engagement from all participants.
• Promoted a safe and inclusive environment for all campers through effective supervision and conflict resolution strategies.
• Reinforced positive behavior among campers through consistent praise and recognition of individual accomplishments while also addressing any inappropriate actions in a constructive manner.
• Utilized creative problem-solving techniques when faced with challenges or unexpected situations during the camping season.
• Assisted in the development of age-appropriate lesson plans to ensure campers were consistently learning new skills throughout their stay.
• Enhanced camper experience by organizing and leading engaging activities, such as sports, arts and crafts, and games.
• Received positive feedback from supervisors regarding my ability to adapt quickly to changing circumstances while maintaining a calm demeanor under pressure.
• Collaborated with fellow counselors to create memorable events like talent shows, theme days, and team-building exercises.
• Ensured camper safety by adhering to strict guidelines during outdoor excursions, water-based activities, and overnight stays.
• Maintained camper confidentiality when discussing personal information with other staff members or parents in accordance with privacy policies.
• Developed strong relationships with both campers and parents by providing regular updates on individual progress and addressing any concerns.
• Inspired teamwork among campers by conducting group activities that focused on communication, collaboration, and trust-building exercises.