Matija Mugosa
Hospitality And Tourism Management
Podgorica
Summary
Developed extensive skills in customer service and team leadership within fast-paced hospitality environment. Demonstrates expertise in managing operations and ensuring high standards of quality and efficiency. Seeking to transition these skills into new field, bringing focus on enhancing customer experiences and operational excellence.
Overview
3
3
years of professional experience
2
2
Languages
Work History
F&B Supervisor
Hotel Splendid
01.2025 - 02.2025
- Practical internship of 1 month
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
Room Service Server
Hotel Hilton
06.2024 - 08.2024
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Verified accuracy and quality of orders before delivery.
Server
Hotel Maestral
05.2023 - 09.2023
Server
Casa Del Mare
10.2022 - 03.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Hotel Maestral
05.2022 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
BBA - Hospitality And Tourism Management
VATEL
Podgorica, Montenegro 04.2001 -
Skills
Food presentation
Food and beverage operations
Menu development
Scheduling staff
Timeline
F&B Supervisor
Hotel Splendid
01.2025 - 02.2025
Room Service Server
Hotel Hilton
06.2024 - 08.2024
Server
Hotel Maestral
05.2023 - 09.2023
Server
Casa Del Mare
10.2022 - 03.2023
Server
Hotel Maestral
05.2022 - 09.2022
BBA - Hospitality And Tourism Management
VATEL
04.2001 -
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