Matilda Danquah
Fredericksburg,VA
Summary
Dedicated administrative Healthcare professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 12 years of relevant work experience to your team.
Overview
17
17
years of professional experience
Work History
Lab Tech
Inova Health System
01.2018 - 01.2022
- Provided exceptional service to 50-70 patients per day
- Tracked collected specimens by initialing, dating and noting times of collection
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
- Prepared samples for shipping and disposed of bodily fluids in proper containers
- Recorded, reported and posted test results using EPIC
- Logged patient information into system using EPIC and SOFT
- Processed patient specimens according to priority and documented results
- Oversaw items in inventory and reordered before supplies diminished
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Handled insurance verification tasks using EPIC to validate patient insurance information
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
Phlebotomist
Quest Diagnostics
09.2010 - 04.2017
- Greeted patients upon arriving at the draw site
- Draw blood from patients following venipuncture protocols
- Processed, prepared, labeled and stored patient specimens and samples according to the moral ethics and determined departmental procedures for subsequent analysis
- Clarified doctors' orders to confirm the proper tests and diagnosis was entered in the computer system to ensure results are received by the ordering physician
- Ensured the quality of the specimens by centrifuging specimens for the logistics courier to pickup
- Ordered and received inventory and supplies
- Answered phone calls, used fax machine, and copier to help patients or clients with any problems they may have
- Maintain specimen integrity by using aseptic technique, following department procedures; observing isolation procedures
- Verify patient by reading patient identification
- Obtains blood specimens by performing venipunctures and finger sticks
- Tracked collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed
- Maintain quality results by following department procedures and testing schedule
- Understood and complied with OSHA and DEP regulations, attend annual department trainings
Medical Assistant/Phlebotomist
Metro Health Internal Medicine
06.2009 - 04.2010
- Performed administrative duties and handled clinical tasks
- Performed vital signs, urine cultures, injections, Phlebotomy, throat cultures, nebulizer treatment and immunizations
- Performed EKG'S, PT/INR's, capillary punctures, glucose test, mono and pregnancy test
- Ordered supplies and equipment including keeping them clean and sterilized
- Scheduled lab tests, Completed patient documentation, Updated patient files and records
- Maintained accurate records of patient care, condition, progress and concerns
- Obtained information about patients medical history, drug history, complaints and allergies
- Assisted with pap smears, surgical procedures, handed instruments to doctor as directed in surgery
- Used appointment PRO to obtain patient information
- Called in prescriptions, pre-authorization, labs and x-ray result
- Reviewed labs for physician
- Answered phones/triaged patients and scheduled appointment for follow-up
- Referred patients to other specialist physicians
- Prepared, reviewed, and filed patients charts
- Perform miscellaneous jod-retaled duties as assigned
Receptionist/Medical Assistant
Skin & Laser Surgery Center
04.2005 - 09.2007
- Measured vital signs for patients
- Prepared treatment rooms for examination of patients Dressing and prepping patients for treatments
- Handled inventory and supplies
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Correctly coded and billed medical claims for various hospital and nursing facilities
- Entered orders into the EMR system efficiently and without errors
- Prepared patient charts accurately and neatly for the clinic
- Compiled necessary documents for surgical billing packages
- Accurately posted and sent out all medical claims
- Posted and adjusted payments from insurance companies
- Compiled and tracked outstanding balances owed to medical facilities
- Coordinated luncheons with Pharmaceutical Representatives
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy
- Identified and resolved patient billing and payment issues
- Verified patients' eligibility and claims status with insurance agencies
Education
Bachelor Of Arts - Business Administration And Management
Western Governors University
01.2024
Associate In Business -
Strayer University
10.2015
Diploma - Medical Assistant
ACT College
Manassas, VA05.2005
Skills
- Experience using EPIC
- Microsoft Word, excel, PowerPoint
- Medical Manger/App Pro
- HIPAA Guidelines
- BLS Certified
- Attention to Detail
- Verbal and Written Communication
- Patient Registration/Scheduling
- Electronic Health Records Systems
- Insurance Verification and Processing
- Punctual and Hardworking
- Benefits Explanations
- Deductible Collection
- Insurance Billing
- Medical Terminology
Languages
Twi
Native or Bilingual
Timeline
Lab Tech
Inova Health System
01.2018 - 01.2022
Phlebotomist
Quest Diagnostics
09.2010 - 04.2017
Medical Assistant/Phlebotomist
Metro Health Internal Medicine
06.2009 - 04.2010
Receptionist/Medical Assistant
Skin & Laser Surgery Center
04.2005 - 09.2007
Bachelor Of Arts - Business Administration And Management
Western Governors University
Associate In Business -
Strayer University
Diploma - Medical Assistant
ACT College
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