Monae Herrington
Parkville,MD
Summary
Hard-working professional with numerous years of experience and a proven knowledge of scheduling, customer service, and customer satisfaction. Seeking the right opportunity that will challenge my abilities to the further development of my administrative, interpersonal, and customer services and relations skills. While broaden my skills in the business development and management arena and to continue my education and training in pursuit of my goal to be a valuable asset to a corporate management team.
Overview
7
7
years of professional experience
Work History
Office Secretary III
Department of Labor
Baltimore, MD
06.2023 - 06.2024
- Received and routed incoming calls and correspondence to promote timely communication.
- Greeted visitors and directed to appropriate person at the kiosk.
- Transcribed documents and maintained high levels of accuracy.
- Maintained organized filing system of paper and electronic documents.
- Created and updated spreadsheets to track and report data.
- Maintained accurate records of all logging activities and shred them after thirty days.
- Perform void/reissues
Unit Secretary
Ascensions St. Agnes Hospital
Baltimore, MD
02.2022 - 06.2023
- Managed unit call reception and routed calls to correct department.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Scheduled Cardiac procedures.
- Edit batch EKG charges
- Transcribed doctors' orders, including stress test and echo orders requests.
- Scheduled and confirmed patient appointments for diagnostic, surgical services.
Medical Office Coordinator
JOHNS HOPKINS UNIVERSITY SCHOOL OF MEDICINE
BALTIMORE, MD
10.2017 - 08.2020
- Responsibilities include those associated with standard customer/patient services.
- Manage incoming calls to resolve patient inquires and document patient concerns.
- Give patients reminder calls of upcoming appointments.
- Register and validate patient billing and authorization requests; direct as required and scheduled for provider, and procedural, and surgical visits.
- Schedule continuing and post -operative appointments.
- Process referrals, and maintain detailed legible documentation of all transactions.
- Scan forms and assure accurate prescription refill information.
- Collecting patient visa, and debit information for cosmetic surgery.
- Making sure all medical authorizations has been received from the insurance companies and making patients aware of their eligibility and benefits. While assisting to maintain the physician calendar.
Education
Bachelor of Arts - Nursing
Hampton University
Hampton, VA05-2024
WOODLAWN, MD Medical Billing and Coding Billing and Coding -
FORTIS INSTITUTE
2014
High School Diploma -
Baltimore Talent Development High School
06.2011
Skills
- Verbal and Written Communication
- Experience using EPIC
- Experience using MediTech
- Experience using EClinicalWorks
- Experience using Merge Cardio
- Experience using Muse
- AS400
- Proficient Microsoft Office Applications
- Typing Speed, 30-35 wpm
- Time Management
- Customer service
- Data Entry
- Insurance Authorizations
- Call Center
References
Michelle Hardester RN, BSN, Nurse Manager, (667) 234-2822 - mhardest@ascension.org
Anna Kappus, CO Clinic Supervisor, Johns Hopkins University SOM (410) 616-7300 - ssherm26@jhmi.edu
Dionne Taylor, Sr. Research Program Coordinator, Johns Hopkins University SOM (443) 881-5491 - dataylor318@gmail.com
Timeline
Office Secretary III
Department of Labor
06.2023 - 06.2024
Unit Secretary
Ascensions St. Agnes Hospital
02.2022 - 06.2023
Medical Office Coordinator
JOHNS HOPKINS UNIVERSITY SCHOOL OF MEDICINE
10.2017 - 08.2020
Bachelor of Arts - Nursing
Hampton University
WOODLAWN, MD Medical Billing and Coding Billing and Coding -
FORTIS INSTITUTE
High School Diploma -
Baltimore Talent Development High School