Matilda L. Brown

• Production
• To create quality products promptly
• Trained team members in successful strategies to meet operational and sales targets.
• Recommended complementary purchases to customers, increasing revenue.

• Sorted and organized files, spreadsheets, and reports.
• Generated reports detailing findings and recommendations.
• Collaborated with senior management on new initiatives to build confidence.
• Devised and implemented processes and procedures to streamline operations.

• Shadowing closings and preparing paperwork
• Customer service
• Winter break part-time position
• Generated reports detailing findings and recommendations.
• Collected, arranged, and input information into database system.

• Maintained up-to-date knowledge of products and services offered.
• CPR and First Aide Certified
• Seasonal full-time summer position
• Set and managed policies for concierge services and guest relations.
• Evaluated and promptly resolved lodging facility operational issues

• Supported accurate records by recording laundry and dry-cleaning processes and transactions.
• Tested machines and made minor adjustments, keeping equipment functional.
• Maintained safety practices at all times to protect personnel and laundry loads.
• Delivered superior customer service by responding to inquiries and complaints.

GPA: 3.00

• Pi Beta Phi Alumni
• Member of Professional Sales Club

GPA: 3.13

• Phi Beta Phi Honor Roll
• Pi Beta Phi member