Matilde Esparza
New Lenox,IL
Overview
40
40
years of professional experience
Work History
Customer Service Representative
Nutrisystem
01.2022 - Current
- Call Center answer incoming calls
- Help customers place orders
- Issue RMA, and refunds
- Provide information about their orders
Receive Associate
Amazon
Joliet, IL
01.2015 - 12.2022
- Problem Solver
- Ambassador
- Pallet Receiver
- Jam Clear Trained
- Seasonal PA for URS
- Present at Quarterly Meetings rates, swip counts
- Go over Stu's with AA
- Present Gamba
- Print on a daily basis AA Attendance
- Print quarterly rates
- Labor share AA to other departments
- Due quarterly counts of AA
- Swip counts as needed
Customer Service Representative
Robertson Worldwide
Blue Island, IL
01.1999 - 12.2015
- Process customer purchase orders on a timely fashion in company ERP system
- Resolve any pricing, shipping, or item discrepancies on purchase order with customer
- Provide assistance to customer in terms of pricing and availability
- Routinely provide technical assistance to customers regarding warranty, product applications, troubleshooting, etc
- Process warranty claims
- Identify and bring to the attention of senior management patterns of recurring warranty complaints, product, applications, and jobsites
- Handle a large quantity of incoming phone calls from customers
- Acted as back-up for the shipping department
- Print and process picking/packing lists, bills of lading, customs documents
- Schedule LTL pick up and deliveries to meet customer delivery requirements
Purchasing
Chase Supply
Alsip, IL
01.1995 - 12.1996
- Place purchase orders to suppliers
- Follow-up on open purchase orders to establish delivery times
Sales Clerk
Kline's Department Store
Blue Island, IL
01.1985 - 12.1994
- Assist customers with purchases
- Provide product support
- Sizing
- Options
- Availability
- Operate cash register
- Assist in routine maintenance of store displays
Timeline
Customer Service Representative
Nutrisystem
01.2022 - Current
Receive Associate
Amazon
01.2015 - 12.2022
Customer Service Representative
Robertson Worldwide
01.1999 - 12.2015
Purchasing
Chase Supply
01.1995 - 12.1996
Sales Clerk
Kline's Department Store
01.1985 - 12.1994