Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Mati Anonson Bodwell

Waukee,IA

Summary

Dynamic General Manager with a proven track record at Escapology, excelling in operations management and team leadership. Spearheaded innovative strategies that boosted sales and enhanced employee satisfaction. Expert in problem resolution and training, fostering a culture of loyalty and efficiency while implementing cost-saving measures to ensure financial stability.

Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.

Overview

2
2
years of professional experience

Work History

General Manager

Escapology
07.2024 - Current
  • Managed and developed a diverse team, fostering a positive work environment, high employee satisfaction, and reduced turnover.
  • Recruited, hired, trained, and scheduled staff while implementing comprehensive training programs to elevate skills and service delivery.
  • Increased sales and profitability by implementing operational strategies, innovative programs, and cost-saving measures without compromising quality.
  • Built and maintained strong relationships with clients, vendors, and partners, ensuring long-term loyalty and success.
  • Monitored financial performance, set budgets, and controlled expenses to support growth and stability.
  • Enhanced customer experience by introducing feedback systems, resolving complaints quickly, and turning dissatisfied customers into repeat patrons.
  • Oversaw purchasing, sales, marketing, and account operations, maximizing efficiency through coaching, mentoring, and process improvements.
  • Tracked and addressed employee attendance and performance issues promptly, supporting accountability and consistency.

Title Clerk

Willis Automovie
03.2024 - 07.2024
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
  • Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
  • Reduced errors in documentation, closely monitoring changes in state and federal regulations and updating company procedures accordingly.

Customer Service Representative

Willis Automotive
10.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Arts - Interactive Digital Studies And Communication

University of Northern Iowa
Cedar Falls, IA
05-2023

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Time management
  • Training and coaching
  • Team leadership
  • Administrative skills
  • Schedule management
  • Staff motivation
  • Marketing
  • Change implementation

Timeline

General Manager

Escapology
07.2024 - Current

Title Clerk

Willis Automovie
03.2024 - 07.2024

Customer Service Representative

Willis Automotive
10.2023 - 03.2024

Bachelor of Arts - Interactive Digital Studies And Communication

University of Northern Iowa

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