Matisse Dixon
Washington,DC
Summary
Experienced Customer service professional seeking to obtain an Office Assistant/Reception position working from home in a challenging environment that will allow me to utilize my skills and give me an opportunity for growth which I can develop a long term career. I am resilient and flexible in handling diverse affairs. SOFTWARE: Windows 2000/XP/Vista, Microsoft Office 2000/XP/2010
Overview
18
18
years of professional experience
Work History
Security Officer
Allied Universal Security Services
07.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Special Police Officer
Data Management & Consulting LLC
10.2018 - Current
- Effectively diffused tense situations involving disputes or altercations through verbal communication skills and conflict resolution techniques, promoting a peaceful environment for all involved parties.
- Supported the investigation process by collecting evidence, documenting findings, and testifying in court when required.
- Provided first aid to injured individuals, demonstrating compassion while adhering to proper medical protocols.
- Demonstrated sound judgment under pressure while responding quickly to urgent situations, preserving public safety and minimizing harm.
- Collaborated with team members to develop emergency preparedness plans, ensuring optimal response capabilities during critical situations.
Office Manager/Dental Receptionist
Family Dental Center
03.2017 - 03.2021
- Managed office logistics by scheduling appointments, maintaining files and collecting payments received, recorded and addressed incoming and outgoing communication via telephone and email, scanned identification and insurance cards
- Prepared insurance claim forms explained benefits and outlined pricing details for procedures and services
- Adhered to strict HIPAA guidelines to protect patient privacy
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Handled around 50 or more calls to address customer inquiries and concerns
- Resolved problems promptly to elevate customer approval
- Motivated, trained and disciplined 20 employees to maximize performance
- Managed team schedule with eye for coverage
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized computer systems to access accounts for research purposes.
Office Assistant/ Customer Service Representative
Heavenly Home Healthcare
09.2008 - 09.2016
- Prepare and filed letters, documents and memos
- Receptionist for multi-line telephone system
- Organize and maintain office files
- Assist in any clerical duties
- Arranged travel reservations
- Communicating clearly and professionally, delivering information in a manner appropriate to the audience.
- Adhered to company policies and procedures while assisting customers with their needs.
- Assisted customers with product selection based on individual needs.
- Ensured compliance with all applicable laws governing customer service operations.
- Troubleshot technical issues related to products or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
Clerical Assistant
Department of General Services
07.2007 - 08.2008
- Provided a variety of administrative support, data entry, receptionist, word processing, filing, and other duties assigned
- Composed drafts, letters, and other correspondence for meetings
- Trained employees in company and regular compliance
- Coordinated and updated both departments and company's planning calendar
- Oversaw office inventory activities, including ordering and requisitions, stocks and shipment receiving
- Communicated corporate objectives across all divisions through regular correspondence and scheduled stats updates
- Handled incoming calls, e-mails, and conference calls
- Arranged travel, such as booking flights, cars, and making hotel and restaurant reservations
- Analyzing monthly reports and sending them to the Regional Manager.
- Greeted visitors and customers in a friendly, professional manner.
- Managed incoming and outgoing mail correspondence.
- Inputted data into spreadsheets for tracking purposes.
- Maintained an organized filing system of paper documents.
- Scanned documents into digital format for storage purposes.
Education
Some College (No Degree) - Dental Hygiene
Fortis College
Diploma -
Friendship Edison Collegiate Academy
05-2008
Skills
- Experienced Customer service professional
- Data Entry
- Strong Communication Skills
- Time Management
- Ability to navigate company websites and online portals
- Proficiency with customer relations
- Adhering to ethnical standards
- Multitasker
- Empathy and understanding
- Ability to work independently
- Self motivation
- Reliable and secure equipment
- Emotional intelligence
- Virtual communication
- Adaptability
- Organization
- Team player mindset
- Analytical Skils
- Customer Service-Oriented
Timeline
Security Officer
Allied Universal Security Services
07.2022 - Current
Special Police Officer
Data Management & Consulting LLC
10.2018 - Current
Office Manager/Dental Receptionist
Family Dental Center
03.2017 - 03.2021
Office Assistant/ Customer Service Representative
Heavenly Home Healthcare
09.2008 - 09.2016
Clerical Assistant
Department of General Services
07.2007 - 08.2008
Diploma -
Friendship Edison Collegiate Academy
Some College (No Degree) - Dental Hygiene
Fortis College
Contact
Washington, DC 20011
Education and Training
Landover, MD,Washington, DC
References
References furnished upon request
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
ALEMAYEHU AKALUALEMAYEHU AKALU
Senior Oncology Staff Fellow at U.S. Food and Drug Administration, CDER, Oncology Center of ExcellenceSenior Oncology Staff Fellow at U.S. Food and Drug Administration, CDER, Oncology Center of Excellence