Matisse Dixon
Washington,DC
Summary
Experienced Customer service professional seeking to obtain an Office Assistant/Reception position working from home in a challenging environment that will allow me to utilize my skills and give me an opportunity for growth which I can develop a long term career. I am resilient and flexible in handling diverse affairs. SOFTWARE: Windows 2000/XP/Vista, Microsoft Office 2000/XP/2010
Overview
18
18
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Washington,DC
07.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Special Police Officer
Data Management & Consulting LLC
Washington DC
10.2018 - Current
- Effectively diffused tense situations involving disputes or altercations through verbal communication skills and conflict resolution techniques, promoting a peaceful environment for all involved parties.
- Supported the investigation process by collecting evidence, documenting findings, and testifying in court when required.
- Provided first aid to injured individuals, demonstrating compassion while adhering to proper medical protocols.
- Demonstrated sound judgment under pressure while responding quickly to urgent situations, preserving public safety and minimizing harm.
- Collaborated with team members to develop emergency preparedness plans, ensuring optimal response capabilities during critical situations.
Office Manager/Dental Receptionist
Family Dental Center
Washington, DC
03.2017 - 03.2021
- Managed office logistics by scheduling appointments, maintaining files and collecting payments received, recorded and addressed incoming and outgoing communication via telephone and email, scanned identification and insurance cards
- Prepared insurance claim forms explained benefits and outlined pricing details for procedures and services
- Adhered to strict HIPAA guidelines to protect patient privacy
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Handled around 50 or more calls to address customer inquiries and concerns
- Resolved problems promptly to elevate customer approval
- Motivated, trained and disciplined 20 employees to maximize performance
- Managed team schedule with eye for coverage
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized computer systems to access accounts for research purposes.
Office Assistant/ Customer Service Representative
Heavenly Home Healthcare
Hyattsville, Maryland
09.2008 - 09.2016
- Prepare and filed letters, documents and memos
- Receptionist for multi-line telephone system
- Organize and maintain office files
- Assist in any clerical duties
- Arranged travel reservations
- Communicating clearly and professionally, delivering information in a manner appropriate to the audience.
- Adhered to company policies and procedures while assisting customers with their needs.
- Assisted customers with product selection based on individual needs.
- Ensured compliance with all applicable laws governing customer service operations.
- Troubleshot technical issues related to products or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
Clerical Assistant
Department of General Services
Fayetteville, North Carolina
07.2007 - 08.2008
- Provided a variety of administrative support, data entry, receptionist, word processing, filing, and other duties assigned
- Composed drafts, letters, and other correspondence for meetings
- Trained employees in company and regular compliance
- Coordinated and updated both departments and company's planning calendar
- Oversaw office inventory activities, including ordering and requisitions, stocks and shipment receiving
- Communicated corporate objectives across all divisions through regular correspondence and scheduled stats updates
- Handled incoming calls, e-mails, and conference calls
- Arranged travel, such as booking flights, cars, and making hotel and restaurant reservations
- Analyzing monthly reports and sending them to the Regional Manager.
- Greeted visitors and customers in a friendly, professional manner.
- Managed incoming and outgoing mail correspondence.
- Inputted data into spreadsheets for tracking purposes.
- Maintained an organized filing system of paper documents.
- Scanned documents into digital format for storage purposes.
Education
Some College (No Degree) - Dental Hygiene
Fortis College
Diploma -
Friendship Edison Collegiate Academy
05-2008
Skills
- Experienced Customer service professional
- Data Entry
- Strong Communication Skills
- Time Management
- Ability to navigate company websites and online portals
- Proficiency with customer relations
- Adhering to ethnical standards
- Multitasker
- Empathy and understanding
- Ability to work independently
- Self motivation
- Reliable and secure equipment
- Emotional intelligence
- Virtual communication
- Adaptability
- Organization
- Team player mindset
- Analytical Skils
- Customer Service-Oriented
Timeline
Security Officer
Allied Universal Security Services
07.2022 - Current
Special Police Officer
Data Management & Consulting LLC
10.2018 - Current
Office Manager/Dental Receptionist
Family Dental Center
03.2017 - 03.2021
Office Assistant/ Customer Service Representative
Heavenly Home Healthcare
09.2008 - 09.2016
Clerical Assistant
Department of General Services
07.2007 - 08.2008
Diploma -
Friendship Edison Collegiate Academy
Some College (No Degree) - Dental Hygiene
Fortis College
Contact
Washington, DC 20011
Education and Training
Landover, MD,Washington, DC
References
References furnished upon request