Matravia Coleman
15 Havenwood Lane ,GA
Summary
Reliable and motivated professional with experience in customer service, hospitality, and fast-paced work environments. Skilled in communicating with customers and coworkers, resolving problems, following procedures, maintaining a safe and professional environment, and working effectively as part of a team. Known for dependability, a strong work ethic, adaptability, and a commitment to providing excellent service. Seeking an opportunity to bring proven skills and positive attitude to a growing organization. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager
KFC Restaurant
01.2026 - Current
- Led daily operations, ensuring efficiency in food preparation and customer service.
- Trained staff on operational procedures, enhancing team performance and service quality.
- Monitored compliance with health and safety standards, maintaining a safe work environment.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
Security Officer
Security Management Innovations
12.2024 - 11.2025
- Monitored and enforced security protocols to ensure safety of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Collaborated with law enforcement during incidents to maintain order and resolve issues.
- Trained new team members on emergency procedures and security practices.
- Developed incident reports detailing observations, actions taken, and resolutions achieved.
Supervisor
World Famous Egg Rolls
08.2022 - 11.2024
- Oversaw daily operations, ensuring adherence to quality standards and food safety regulations.
- Trained and mentored new staff on efficient production techniques and customer service protocols.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Implemented employee performance evaluations, fostering professional development and accountability among team members.
Wendy's Crew Member
Wendys Restaurant
02.2018 - 06.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing orders and managing transactions accurately.
- Maintained cleanliness and organization of dining and kitchen areas, adhering to health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed and efficiency.
Education
High School Diploma -
Miami Northwestren Senior High
Miami, FL06-2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Goal setting
- Data analysis
Timeline
Manager
KFC Restaurant
01.2026 - Current
Security Officer
Security Management Innovations
12.2024 - 11.2025
Supervisor
World Famous Egg Rolls
08.2022 - 11.2024
Wendy's Crew Member
Wendys Restaurant
02.2018 - 06.2022
High School Diploma -
Miami Northwestren Senior High