Matt Auxier
Columbus
Summary
Goal-driven and self-motivated individual offering a flexible interpersonal style, innovative problem solving, creative and analytical thinking abilities. Demonstrates excellent written and oral communication skills. Possesses personal and professional familiarity with Microsoft Office programs and professional experience with IT break/fix support, POS and inventory systems as well as multi-line telephones. Proficient with Windows Servers, 7, 10, 11 and Mac OS and iOS.
Overview
12
12
years of professional experience
Work History
IT Service Desk Associate
Nationwide
04.2019 - Current
- Break/Fix Troubleshooting and fixing issues on PCs, Laptops, Mobile Devices and Virtual Machines
- Tasks include Break/fix for Windows OS, Mac OS, iOS, and Android
- Experience with installing RAM and Hard Drives for desktops and laptops
- Complete support for Office 365
- Network and VPN support including support for Citrix Virtual machines
- Experience with Service Now (SNOW) ticketing system and Service Requests
- Active Directory password resets and Group addition experience.
Help Desk Associate
Wendy's
02.2019 - 04.2019
- Experience with Cherwell ticketing system and troubleshooting and resolving Windows XP, 7, 10, Microsoft Office 2016/365 and mac OS and iOS
- Tasks include both direct file path support remotely for all machines and registers, Aloha software support, and Active directory support
- Reset passwords for users for Windows and Aloha software
- Effectively supported 2 factor Authentication via google authenticator
- Installed and Reinstalled software via Auto loaders across POS systems.
IT Help Desk Associate
American Institutes of Research
10.2015 - 02.2019
- Experience with 8x8 ticketing system
- Experience with active directory including setting roles and password resets
- Educated field users on various technological systems including Excel, Outlook, and Secure Browser systems
- Effectively supported 2 factor Authentication via google authenticator
- Supported Field Users with downloading and installing software and voicepacks
- Demonstrated professional communication via email and phone
- Demonstrated accurate knowledge of FERPA laws and regulations.
Manager and Commissioned Sales Associate/ IT Tech
Music Go Round
08.2012 - 02.2019
- Offered IT support for store systems including, Wi Fi, Excel, and troubleshooting hardware and software
- Effectively delegated responsibility
- Responsible for opening and closing the store
- Purchase inventory from public sellers and price accordingly to current resale market value
- Assess customer needs thru open ended questions and friendly conversation
- Educate customers about musical equipment & instruments, and store’s policies
- Handle cash and credit transactions, merchandise returns and exchanges, and layaway purchases
- Consistently meet and exceed expected daily & monthly sales goals
- Communicate via phone and email with customers, employer, and fellow employees.
Education
Bachelor of Arts - History
Ohio State University
Columbus State Community College
California University of Pennsylvania
Skills
- Knowledge and experience with computer navigation, functionality and terminology that can be demonstrated during troubleshooting
- 8 years of proven relevant Service Desk experience
- 8 years of proven experience with Windows 7, 10 and 11 as well as Mac OS and iOS
- IT Support- Experience with active directory including password resets, software downloads and installations, Command Line commands, PowerShell, registry editor and Break/fix Troubleshooting
- 5 years or proven experience with Service Now
References
References available upon request
Timeline
IT Service Desk Associate
Nationwide
04.2019 - Current
Help Desk Associate
Wendy's
02.2019 - 04.2019
IT Help Desk Associate
American Institutes of Research
10.2015 - 02.2019
Manager and Commissioned Sales Associate/ IT Tech
Music Go Round
08.2012 - 02.2019
Bachelor of Arts - History
Ohio State University
Columbus State Community College
California University of Pennsylvania
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