Matt Boyd
Wales,WI
Summary
Highly motivated and results-oriented Retail General Manager with 10+ years of experience in the restaurant industry, including 15+ years in management roles. Proven ability to lead teams, manage operations, and drive profitability in fast-paced environments. Adept at creating exceptional customer experiences, implementing cost control measures, and ensuring compliance with food safety regulations. Passionate about food and dedicated to fostering a positive and productive work environment. ServSafe Manager certified.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Grayson Recreational Trails
01.2024 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
Certified Training Store Leader
Kwik Trip
03.2013 - 12.2023
- Led and managed all aspects of store operations, including inventory management, merchandising, customer service, and team leadership of 50 Coworkers
- Consistently exceeded sales goals and achieved top performance metrics within the district with over $6 MM inside sales
- Mentored and trained new Store Leaders, ensuring their successful onboarding and development within the company
- Created a positive and engaging work environment, fostering a strong team spirit and promoting employee development
- Proactively addressed customer concerns and resolved issues efficiently, ensuring a high level of customer satisfaction
- Maintained a clean and organized store environment, adhering to company standards and safety protocols
Area Manager
Mattress Firm
12.2009 - 03.2013
- Oversaw operations for 4 retail locations, consistently achieving and surpassing sales targets
- Developed effective floor layouts to maximize sales for franchise
- Oversaw all Point of Purchase (POP) materials for franchise
- Implemented effective sales strategies and promotional initiatives to drive revenue growth and increase market share
- Analyzed key performance indicators (KPIs) and implemented action plans to address areas of improvement and optimize operational efficiency
Education
Bachelor of Arts - Sociology, Professional Business Management
UW Whitewater
Whitewater, WI05.2009
Skills
- Retail Management Expertise
- Team Leadership
- Workforce Development
- Process Optimization
- Strategic Decision-Making
- Strong Verbal Communication
- Critical Thinking Skills
- Effective Multitasking
Affiliations
- Wisconsin ATV Association
- Wisconsin Trail Ambassador Program
- Forest County ATV Association
Timeline
Owner/Operator
Grayson Recreational Trails
01.2024 - Current
Certified Training Store Leader
Kwik Trip
03.2013 - 12.2023
Area Manager
Mattress Firm
12.2009 - 03.2013
Bachelor of Arts - Sociology, Professional Business Management
UW Whitewater
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