
Dynamic customer service professional with experience at AHB Tooling & Machinery, excelling in active listening and critical thinking. Proven track record in resolving complex issues and enhancing customer satisfaction. Skilled in data entry and proficient in Microsoft Office Suite, contributing to efficient operations and effective communication in fast-paced environments.
Answer calls, emails, chats; provide product/service info; offer guidance and support.
Handle complaints, troubleshoot problems, process returns/exchanges, find effective solutions.
Log all customer contacts, transactions, and actions taken in Profit 21 system. Used all Microsoft Office Suite products- Word, Excel and Outlook.
Handled all walk in sales and inquiries.
Assisted in Accounting responsibilities. Account Receivable checks and Invoicing.
Asssisted in Shipping and Receiving.
Loaded and unloaded trucks, received and shipped UPS packages.
Love all sports. Played, coached and refereed Ice Hockey majority of my life and also are a big Golfer.