Summary
Overview
Work History
Education
Skills
Timeline
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Matt Chapman

Montgomery,Ohio

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Overview

12
12
years of professional experience

Work History

Sr. Director, Merchant Fraud Operations

Worldpay
09.2019 - Current
  • Streamlined operations for increased efficiency with data-driven process improvements and automation.
  • Developed strong relationships with key industry and internal partners, fostering collaboration and growth.
  • Set and administered $2M yearly budget with no overages.
  • Facilitated seamless business transitions during mergers or acquisitions, ensuring minimal disruption to ongoing operations while integrating teams effectively.

Director, FI Fraud Operations

Worldpay
04.2012 - 09.2019
  • Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
  • Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.

Education

Bachelor of Science - Criminal Justice

University of Cincinnati
Cincinnati, OH
12.2000

Skills

  • Collaborative Leadership
  • Operations Management
  • Team Building and Motivation
  • Data Analytics
  • Strategic Planning
  • Verbal and written communication

Timeline

Sr. Director, Merchant Fraud Operations

Worldpay
09.2019 - Current

Director, FI Fraud Operations

Worldpay
04.2012 - 09.2019

Bachelor of Science - Criminal Justice

University of Cincinnati

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Matt Chapman