Matt Day
Chandler,TX
Summary
Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
18
18
years of professional experience
Work History
Service Manager
Josh Hawkins Automotive
Whitehouse, Texas
05.2021 - 01.2023
- Managed inventory levels of parts necessary for servicing customers' needs.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Reviewed customer billing statements for accuracy prior to release.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Resolved customer complaints in a timely manner.
- Monitored service performance metrics to identify areas of improvement.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints quickly and effectively.
- Answered incoming calls promptly and professionally.
- Greeted customers, assessed their needs and provided appropriate services.
Commercial Sales Manager
AutoZone
Tyler, Texas
04.2015 - 05.2021
- Recruited, trained, coached, and managed sales personnel.
- Conducted market research to identify new business opportunities.
- Ensured all required documents were submitted accurately and on time for each sale.
- Maintained relationships with existing clients by providing superior customer service.
- Developed long-term strategic plans for increasing market share and profitability.
- Monitored competitors' activities to stay ahead of the competition in terms of products and services offered.
- Maintained relationships with high-profile and return clients.
- Implemented commercial strategies established by company objectives targeting growth opportunities.
Oil and Gas Field Supervisor
MI Swaco
Tyler, TX
03.2005 - 01.2015
- Supervised the daily activities of workers in the field.
- Provided technical support to personnel in the field as needed.
- Investigated any accidents that occurred onsite and prepared reports accordingly.
- Ensured safe and efficient operations of oil and gas wells, pipelines, and related equipment.
- Inspected well sites on a regular basis to ensure compliance with safety regulations.
- Reported any incidents or violations of safety regulations immediately to management.
- Performed maintenance on equipment as needed or scheduled.
Education
High School Diploma -
Trinidad High School
Trinidad, TX05-2003
Skills
- Exceptional Phone skills
- Employee Training and Development
- Policy and Procedure Enforcement
- Customer Service
- Conflict Resolution
- Service Documentation
- Culture development
- Customer Service Management
- Inventory Management
- New Employee Hiring
- Staff Supervision
- Problem-Solving
- Sales Support
Timeline
Service Manager
Josh Hawkins Automotive
05.2021 - 01.2023
Commercial Sales Manager
AutoZone
04.2015 - 05.2021
Oil and Gas Field Supervisor
MI Swaco
03.2005 - 01.2015
High School Diploma -
Trinidad High School