Yves Thiersaint
Stamford,Connecticut
Summary
Dedicated and hard-working business professional with years of experience in customer service and sales. Committed to being a solid team player, establishing healthy relationships with clients, and utilizing the proper company practices as efficiently as possible to drive positive business results. Possess skills in analyzing data, marketing, and trend assessment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
ShopRite
Stamford, Connecticut
09.2018 - 03.2021
- Handled and processed credit and cash transactions/refunds.
- Answering, speaking and transferring phone calls.
- Attended to customers with a sense of urgency and always put them first.
- Maintained friendly and professional relationships with staff and customers.
- Answered customers' questions about products or services to the best of my ability.
- Worked as a team member to ensure the best possible service to our customers.
Education
BBA - Business Administration: Marketing
Western Connecticut State University
Danbury, CT2024
Associate of Science - Business Administration
Norwalk Community College
Norwalk, CT2022
Skills
- Clear communication skills, patience, and adaptability
- Proficient computer skills: Microsoft Word, PowerPoint, and internet
- Exceptional phone skills
- Experienced with working in a team environment
- Strong problem-solving and decision-making skills
- Bilingual in English/Haitian Creole
Timeline
Customer Service Representative
ShopRite
09.2018 - 03.2021
BBA - Business Administration: Marketing
Western Connecticut State University
Associate of Science - Business Administration
Norwalk Community College