Matthew C Chase
Tucson,Arizona
Summary
Highly motivated and ambitious customer service professional with exceptional people and communication skills. Adept at building positive relationships with customers and providing personalized solutions to meet their needs. Driven to continuously develop skills and contribute team success while ensuring customer satisfaction.
Overview
1
1
Certification
Work History
Customer Service Representative
National Traffic Safety Institute
- Receive in-bound calls on a 6 line phone system
- Register students for classes that are both court ordered or for personal reasons
- Process payment for class
- Place outgoing calls to register students that have been referred by courts, remind students of there classes, and answer any questions they may have
- Maintain and update database
- Submit court referrals
- Process court completions
- Liaison with court representatives to manage student files
- Address inquires regarding students file
- Ensure timely and accurate processing of documentation while maintaining confidentiality
- Conduct Data Mining and analysis to identify trends, patterns and correlations that relate the the field
- Monitored social media platforms for customer queries and responded in timely manner
Server
TGI Fridays
- Create a welcoming atmosphere through strong communication and a positive attitude
- Provide attentive and personalized service, up to 8 tables at a time
- Maintain strong knowledge of food offerings, safety standards and point of sale systems
- Practice safe alcohol service procedures, checking identification and monitoring guests for overconsumption
- Take orders, handle special requests
- Coordinate with kitchen staff to deliver food
- Maintain seamless service
- Process payment
- Clean and buss tables
- Practiced safe alcohol service procedures, checking identification and monitoring guests for overconsumption
RGA Clerk
Rainbird
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Education
GED - undefined
Bellevue Community College
Bellevue, WA01.2001
Skills
- Communication Skills: Active Listening, Clear Verbal and Written Communication, Empathy and Emotional intelligence
- Problem Solving Skills: Conflict Resolution, Critical Thinking, Decision Making
- Technical Skills: Proficiency with Microsoft Office, Data-Entry and Record Keeping, Basic Troubleshooting
- Interpersonal Skills: Patience and adaptability, Positive Attitude, Team Collaborator
- Organizational skills: Time Management, Multitasking, Attention to Detail
- Customer Relationship Management: Building Rapport with Customers, Handling Complaints Effectively, Retaining Customer Loyalty
- Product/Service Knowledge: Deep Understanding of Company Offerings, Ability to Explain Features and Benefits, Staying Updated on Changes or Updates
Certification
- Intro to Web Design - 2002
- HTML - 2002
- HTML 2 - 2002
- NCCER Certified - 2023
LANGUAGE
English - Fluent
Spanish - Conversational
Timeline
GED - undefined
Bellevue Community College
Customer Service Representative
National Traffic Safety Institute
Server
TGI Fridays
RGA Clerk
Rainbird
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