Matthew Ehlers
Egg Harbor City,NJ
Summary
Proven Onboarding Specialist with a track record of enhancing customer satisfaction at Leap LLC through expert customer onboarding and effective decision-making. Skilled in Salesforce and adept at managing high-stress situations, significantly improving CRM user experience. Demonstrates exceptional policy understanding and documentation skills, leading to increased customer loyalty and sales.
Overview
7
7
years of professional experience
Work History
Onboarding Specialist
Leap LLC
04.2021 - Current
- Onboarded new customers that signed up for the CRM.
- Case load of 20 or more clients.
- Assisted customers in navigating CRM, improving overall user experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized Salesforce to manage interactions and track customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Salesperson
Russo Seamless Gutter LLC
04.2017 - 03.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Education
High School Diploma -
Brick Memorial High School
Brick, NJ06.2008
Skills
- Software Knowledge
- Jirra
- Slack
- Zendesk
- Salesforce
- Customer Onboarding
- Decision-Making
- Documentation and Recordkeeping
Timeline
Onboarding Specialist
Leap LLC
04.2021 - Current
Salesperson
Russo Seamless Gutter LLC
04.2017 - 03.2021
High School Diploma -
Brick Memorial High School
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