Matt Evans
Dallas,Tx
Summary
Ambitious professional with 10+ years' experience in the mortgage and insurance industry. Extensive knowledge of mortgage products, loan underwriting processes, and regulatory requirements. Solid background as an insurance adjuster, handling claims and assessing damages in various insurance sectors. Expertise in evaluating policy coverage, investigating incidents, and negotiating settlements with claimants. Highly motivated and versatile professional who excels in both coupled with exceptional interpersonal skills, to provide service to clients while fostering lasting relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
TX Auto Shop
09.2022 - Current
- Maintain all marketing, inquiries, and scheduling for customers
- Increased marketing sales by ~20%
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
Property Field Adjuster
State Farm
04.2023 - 05.2023
- Maintained high quality of service while providing on time wind/hail estimates within catastrophe area
- Made initial contact, scheduled, and provided same day estimates using Xactimate
- Utilized weather reporting to verify storm data and cause of loss
- Performed ~20 field investigations of damaged properties every month.
- Directed claims negotiations within allowable limit and supported successful litigations for advanced issues.
Compliance Analyst
Goldwater Bank
08.2020 - 09.2022
- Monitoring daily pipeline of mortgage loans approaching closing
- Verified income, employment status, business backgrounds, tax documents, assets, title work, and property reports
- Reported to underwriters and loan processors low-risk fully conforming product to clients
- Loan types VA, GSE, conventional, and agricultural loans
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Developed and maintained relationships with customers, lenders and other third parties.
Senior Fund Control Analyst
Altisource
08.2014 - 09.2020
- Maintaining open and direct communication with lenders, builders, and inspectors to meet critical turnaround times.
- Analyze portfolios and provide funding recommend 5% for high tier commercial and residential new-builds along with rehabs
- Identify and collect data for new funding opportunities, projects and communicate asset forecasts
- Warehouse Funder: Assessed and prepared onboarding for new residential or commercial builds and rehabs
- Performed background checks on builders, suppliers, and vendors
- Reviewed references and found suitable creditors
- Collaborated with auditors on claims packages for GSE and non-GSE loan servicing
- Investigated and proposed risk solutions to help mitigate loss
- Inspection QA: Reviewing commercial and residential property inspections to ensure progress while maintaining deadline
- Maintaining open and direct communication with lenders, builders, and inspectors to meet critical turnaround times.
Underwriter/ ROQA Analyst
Bank Of America
03.2012 - 09.2013
- Determined qualifications based on hardships or federally declared disaster zones
- Performed risk management according to credit policies and procedures of GSE, GFE, HUD-1, RESPA, and SAFE Act regulations and guidelines.
- Ascertained application viability by verifying collateral values, title reports and appraisals.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
Medical Claims Associate
Legend Medical Supply
07.2011 - 01.2012
- Responsible for customer quality assurance and analyzing claims requiring medical equipment
- Verified patient insurance coverage and benefits for medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Researched and resolved complex medical claims issues to support timely processing.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Workers Compensation Associate
Fort Bend ISD
12.2009 - 01.2011
- Establish and maintain contact with injured employees and provide assistance with claims and obtaining health care.
- Communicated with workers' compensation insurance carrier, doctors, nurses, departments, and health care providers to enable appropriate processing of claims.
- Work closely with department staff and managers to facilitate reporting work-related illnesses and injuries.
- Maintain confidentiality of information.
- Follow safety protocols and emergency procedures.
Education
Associate of Applied Science -
Houston Community College
Houston, TX05.2013
Skills
- Regulations Compliance
- Policy and Procedure Implementation
- Microsoft Office Suite Expertise
- Report Generation
- Quality Assurance and Control
- Multi-Unit Operations Management
Certification
- Licensed All-Lines Adjuster - TX, FL, SC, GA, OK and MI
Timeline
Property Field Adjuster
State Farm
04.2023 - 05.2023
Supervisor of Operations
TX Auto Shop
09.2022 - Current
Compliance Analyst
Goldwater Bank
08.2020 - 09.2022
Senior Fund Control Analyst
Altisource
08.2014 - 09.2020
Underwriter/ ROQA Analyst
Bank Of America
03.2012 - 09.2013
Medical Claims Associate
Legend Medical Supply
07.2011 - 01.2012
Workers Compensation Associate
Fort Bend ISD
12.2009 - 01.2011
Associate of Applied Science -
Houston Community College
Similar Profiles
LUIS ALFREDO BRICENOLUIS ALFREDO BRICENO
Mobile Auto Glass Installer at Tx Pro Auto GlassMobile Auto Glass Installer at Tx Pro Auto Glass
Byron Nelson IIByron Nelson II
Pre-Owned Auto Sales Professional at TX Auto GroupPre-Owned Auto Sales Professional at TX Auto Group
GURPAL SINGHGURPAL SINGH
Service Writer and Estimator at Auto Techies Auto Body shopService Writer and Estimator at Auto Techies Auto Body shop