Jaime Rodriguez
Katy
Summary
Highly disciplined operations and leadership professional with 26 years of experience in the U.S. Army, retiring as a Master Sergeant in a role as an Operations Sergeant Major. Proven expertise in investigations support, risk assessment, intelligence-driven operations, and leading teams in high-stakes, time-sensitive environments. Demonstrated ability to analyze complex information, enforce laws and policies, manage confidential matters, and operate with integrity under pressure. Brings a strong commitment to public service, teamwork, and mission execution as well as the core values of fidelity, bravery, and integrity.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Republic Services
10.2024 - Current
- Supervise collections, route execution, labor hours, and expenses, ensuring productivity and adherence to operating standards.
- Champion accident prevention, implement safety programs, remove hazards, and ensure compliance with all standards for employees and equipment.
- Recruit, train, coach, and develop drivers and helpers, fostering a positive, collaborative, and engaged work environment.
- Address unusual service requests, resolve complaints, and maintain communication with customers to build loyalty.
- Execute plans to achieve budgetary goals, manage costs, and drive functional excellence.
- Ensure adherence to all environmental, operating, regulatory, and ethical standards.
Operations Sergeant Major
United States Army
09.2023 - 09.2024
- Coordinated closely with other departments in order to facilitate effective communication between teams.
- Provided technical guidance and mentorship to subordinates in all operational areas.
- Established positive relationships with external stakeholders through timely communication about project progress updates.
- Demonstrated exceptional problem-solving abilities by quickly identifying issues within the organization and developing effective strategies for resolution.
- Identified opportunities for process improvement initiatives aimed at increasing productivity levels within the organization.
- Conducted weekly training sessions for personnel on proper operational protocols and safety regulations.
- Utilized strong leadership skills to motivate team members and maintain morale during high-pressure situations.
- Assisted subordinate officers with difficult decisions or challenging scenarios encountered during operations.
Troop First Sergeant
United States Army
11.2022 - 09.2023
- Served as senior enlisted advisor to the commander of Alpha Troop, 3-89 CAV, with an authorized strength of 95 Soldiers.
- Responsible for the unit's health, welfare, morale, professional development, and training.
- Responsible for advising the Commander on enlisted matters, promotions, maintaining and enforcing standards, personnel accountability, standard compliance with regulations, monitoring and enforcing maintenance standards.
- Managed and coordinated multiple projects while ensuring timely completion.
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
- Assisted and guided the commander in planning, coordinating, and supervising all activities that support the unit's mission.
Operation Non-Commissioned Officer
Joint Modernization Command
03.2019 - 11.2022
- Enforced safety standards during operations to minimize the risk of injury or damage.
- Provided maneuver expertise and advised multiple senior officers on maneuver matters within the Joint Warfighting assessment scenario.
- Exceeded the standard in maintaining 100% accountability of property valued at over $1.5 Million.
- Planned, synchronized, and resourced operations, training, and readiness for operations section consisting of 34 personnel.
- Successfully wrote and implemented a standard operating procedure for the operations section during temporary duty missions.
Education
Master of Business Administration (M.B.A.) - Sports Management
American Military University
Charles Town, WV06.2024
Bachelor of Arts (B.A.) - Business
American Military University
Charles Town, WV02.2022
Associate in Arts (A.A.) - Business Administration
American Military University
Charles Town, WV04.2021
Skills
- Performance Improvement
- Supervising Subordinates
- Enforcement of Policies and Procedures
- Risk Management and Mitigation
- Critical Thinking
- Ethical Decision Making
- Operational Standards
- Verbal and Written Communication
- Operational Leadership
- Employee Evaluation
- Production Standards
- Operations Processes
- Strategy Management
- Implementation Guidance
- Team Management
- Regulations Compliance
- Microsoft Office
- Manage Operations
LANGUAGES
Spanish
Timeline
Operations Supervisor
Republic Services
10.2024 - Current
Operations Sergeant Major
United States Army
09.2023 - 09.2024
Troop First Sergeant
United States Army
11.2022 - 09.2023
Operation Non-Commissioned Officer
Joint Modernization Command
03.2019 - 11.2022
Bachelor of Arts (B.A.) - Business
American Military University
Associate in Arts (A.A.) - Business Administration
American Military University
Master of Business Administration (M.B.A.) - Sports Management
American Military University