MATRONHIEL FERNANDEZ
1350 Hoowali St,HI
Summary
- Commercially driven manager with strategic thinking and decisive leadership skills. Proven track record in managing teams to deliver time-sensitive projects while maintaining high operational standards. Experienced in conducting performance reviews and managing budgets aligned with commercial objectives. Skilled in recruiting staff to ensure operational continuity and efficiency.
Overview
16
16
years of professional experience
Work History
Housekeeping Manager
Hilton Grand Vacation
06.2021 - Current
- Assists for passing Quality Assurance and maintaining AAA diamond status.
- Assigns 600 credits of room productivity to a team of 40 housekeepers in Lagoon Tower (Regular days) to ensure that room turnover is accomplished before check in time.
- Assigns 975 credits of room productivity to a team of 65 housekeepers in Lagoon Tower (Busy days) to ensure that room turnover is accomplished before check in time.
- Responsible for rooms inspections for an average of 30 rooms per day to ensure the best quality of cleanliness is rendered for the guest.
- Conducts monthly inventories for linens and supplies.
- Making sure all team members are following the rules and guidelines of the company at the same time following CBA guidelines for union employees.
- Conducts Interviews for onboarding housekeepers and managers.
- Prepping VIP guest rooms.
- Conducts investigations and proper documentations on guest complaints and incidents.
- Ensuring the cleanliness of rooms and public area are in excellent condition.
Guest Service Manager
Aulani, A Disney Resort & Spa
03.2019 - 03.2020
- Excellent in problem solving regarding guest complaints and concerns.
- Conducts Interviews for potential housekeepers.
- Training leads and supervisors on their respective areas for improvements.
- Assigns boards for 60 to 80 cast members daily and 120 or more cast members on busy days.
- Inspects 50 rooms daily and VIP rooms preparations.
- Guiding the cast members to follow company policies and standards.
- Conducts investigations on guest complaints and incidents in the operation.
- Market guests and customers on our brand.
Team Leader / Supervisor
Aulani, A Disney Resort & Spa
01.2018 - 02.2019
- Overseeing and training in different areas such as rooms, public area and housemen.
- Ensuring all activities and tasks are done correctly.
- Making sure the team works together and delivering good customer experience according to company policies, procedures, and performance standards.
Housekeeper
Aulani, A Disney Resort & Spa
05.2015 - 12.2017
- Knowledgeable and well-trained in different areas such as AM and PM rooms, AM and PM Public areas, Housemen on floors keeping the storage organized and clean.
Bank Teller, Customer Service Representative
Metrobank, Philippines
10.2013 - 03.2015
- Providing excellent customer service to clients.
- Conducting large cash consolidation daily.
- Prepping daily branch reports.
- Recording transactions according to the bank’s procedures.
- Marketing customers on our brand and special offers.
Guest Service Agent, Supervisor, Front Desk
The Avenue Plaza Hotel, Philippines
08.2009 - 08.2012
- Booking guest reservations.
- Booking large events venues.
- Checking in and out with professional and efficient manner.
- Maintained up to date knowledge of hotels and area of events / activities.
Education
Bachelor of Science - Nursing
Universidad de Santa Isabel
1 2008
Skills
- Supply ordering and management
- Training and mentoring
- Cleaning and sanitation
- Guest relations and support
Interests
Studying self-development courses., Physical fitness such as running, hiking and swimming., Playing video games., Family bonding.
Personal Information
Timeline
Housekeeping Manager
Hilton Grand Vacation
06.2021 - Current
Guest Service Manager
Aulani, A Disney Resort & Spa
03.2019 - 03.2020
Team Leader / Supervisor
Aulani, A Disney Resort & Spa
01.2018 - 02.2019
Housekeeper
Aulani, A Disney Resort & Spa
05.2015 - 12.2017
Bank Teller, Customer Service Representative
Metrobank, Philippines
10.2013 - 03.2015
Guest Service Agent, Supervisor, Front Desk
The Avenue Plaza Hotel, Philippines
08.2009 - 08.2012
Bachelor of Science - Nursing
Universidad de Santa Isabel