Matt Fridley
Sandy
Summary
Experience in Branch and Operations Management, with excellent communication, leadership, and customer service skills. Detail-oriented in problem solving and planning. Ready to make an immediate contribution to your organization by helping you achieve your desired goals and develop a team into future leadership.
Overview
13
13
years of professional experience
Work History
Branch Operations Manager
BRD Pest Solutions
Orem, UT
08.2023 - Current
- Successfully led a team of 15-20 pest control technicians and over 20 sales reps.
- Grew online presence from 700 5 star reviews to over 2,200 in two years.
- Implemented training program company wide for technicians.
- Created scorecards and monthly 1on1 documents to help improve, coach, and track our most important KPI's for technicians and branch managers.
- Trained new branch managers, facilitated the opening of new offices, and currently holding active pest control licenses in Utah, Texas, and Missouri.
- Oversaw daily branch operations ensuring compliance with safety protocols and quality standards.
- Monitored financial performance of the branch, implementing cost-saving measures while maintaining service quality.
Branch Manager
Croach Pest Control
02.2021 - Current
- Drive sales from $0 to over $2 million in under 2 years.
- Maintained a 4.9 Google rating with over 250 reviews.
- Supervised and developed a team of 10+ service and sales employees
- Developed a winning culture which minimized turnover and maximized customer satisfaction
- Recruited, interviewed, and hired quality talent to help bring our company to the next level
- Set attainable goals while still pushing the ceiling for growth and improvement
Owner
BAM Pest Control
01.2019 - 02.2021
- Built solid foundation of business acumen, technical skills, and proven practices for daily operations.
- Established and monitored KPIs to optimize company performance.
- Scheduled deliveries with service vendors or product suppliers.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Identified problems, made decisions, and interpreted results based on quantitative techniques.
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
Service Manager
EcoShield Pest Control
02.2017 - 01.2019
- Supervised daily office operations and addressed any workplace inconsistencies or issues.
- Communicated with customers in person and by phone to promote issue resolution and good customer service.
- Upheld established policies and procedures for maximum workplace efficiency.
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Led and directed team members on effective methods, operations and procedures
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Owner
Sidewinder Landscape
05.2013 - 05.2015
- Defined strategy and trained staff to manage day-to-day business operations.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Maximized revenue and long-term net worth by producing results and performance.
Education
Business Administration Candidate - Business Administration
Southern Utah University
01-2029
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Sahuaro High School
01-2013
Skills
- Microsoft Word, Excel and PowerPoint
- Coaching and Mentoring
- Prioritizing and Planning
- Customer Service
- Interviewing and Hiring
- Shift Scheduling
- Sales Support
- Training and Development
- Budgeting and Forecasting Finances
Timeline
Branch Operations Manager
BRD Pest Solutions
08.2023 - Current
Branch Manager
Croach Pest Control
02.2021 - Current
Owner
BAM Pest Control
01.2019 - 02.2021
Service Manager
EcoShield Pest Control
02.2017 - 01.2019
Owner
Sidewinder Landscape
05.2013 - 05.2015
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Sahuaro High School
Business Administration Candidate - Business Administration
Southern Utah University