Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Matt Gabbard

Nags Head,NC

Summary

Dedicated sales and customer service representative who seeks to enhance the guest experience on the Outer Banks through any avenue possible.

Overview

5
5
years of professional experience

Work History

Marketing & Development Coordinator

Roanoke Island Historical Association
03.2021 - Current
  • Oversees annual Membership Campaign, including solicitations and donor retention.
  • Assisted in organizing The Lost Colony Wine & Culinary Festival, including event design, entertainment booking, permits, and logistical planning.
  • Seeks Corporate Sponsors for the annual production of The Lost Colony.
  • Designed, bought product for, and managed inventory for a brand-new gift shop for the 2023 season.
  • Manages The Lost Colony's bar by buying product and managing inventory, increasing bar sales by over 100% from 2019 to 2023.
  • Hires and trains Front of House Staff, including ushers, bartenders, gift shop personnel, and Front of House Management, with the goal of creating a hospitable guest experience.
  • Acting as Manager on Duty at The Lost Colony during season, assisting Front of House Staff with cultivating the guest experience and solving any guest disputes.
  • Helping manage and maintain The Lost Colony's website, including assisting in an overhaul of the website in October 2021.
  • Designing Social Media posts for Facebook and Instagram.
  • Designing Video Commercials for The Lost Colony.
  • Serves as the lead writer of all advertising copy for The Lost Colony.
  • Manage grassroots marketing efforts, including poster and banner distribution.
  • Serves as the lead Coordinator for Community Outreach programs with The Lost Colony, such as The Lost Colony's Dare Nights program.
  • Assisted recruitment efforts for the season, including attending conferences as the primary representative for The Lost Colony.

Server

Avenue Waterfront Grille
09.2018 - 03.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Informed customers about different attractions and events in the Outer Banks.

Education

Bachelor of Arts - Theatre, Concentration in Musical Theatre

The University of Alabama
Tuscaloosa, AL
05.2017

Skills

  • Staff Management
  • Work Planning and Prioritization
  • People-Focused
  • Proficient in Microsoft Office Suite
  • Customer Service
  • Valid Driver's License

Accomplishments

Recipient of the Bradford Fearing Producers Award for the 2022 season of The Lost Colony.

Timeline

Marketing & Development Coordinator

Roanoke Island Historical Association
03.2021 - Current

Server

Avenue Waterfront Grille
09.2018 - 03.2021

Bachelor of Arts - Theatre, Concentration in Musical Theatre

The University of Alabama
Matt Gabbard