Dedicated sales and customer service representative who seeks to enhance the guest experience on the Outer Banks through any avenue possible.
Overview
5
5
years of professional experience
Work History
Marketing & Development Coordinator
Roanoke Island Historical Association
03.2021 - Current
Oversees annual Membership Campaign, including solicitations and donor retention.
Assisted in organizing The Lost Colony Wine & Culinary Festival, including event design, entertainment booking, permits, and logistical planning.
Seeks Corporate Sponsors for the annual production of The Lost Colony.
Designed, bought product for, and managed inventory for a brand-new gift shop for the 2023 season.
Manages The Lost Colony's bar by buying product and managing inventory, increasing bar sales by over 100% from 2019 to 2023.
Hires and trains Front of House Staff, including ushers, bartenders, gift shop personnel, and Front of House Management, with the goal of creating a hospitable guest experience.
Acting as Manager on Duty at The Lost Colony during season, assisting Front of House Staff with cultivating the guest experience and solving any guest disputes.
Helping manage and maintain The Lost Colony's website, including assisting in an overhaul of the website in October 2021.
Designing Social Media posts for Facebook and Instagram.
Designing Video Commercials for The Lost Colony.
Serves as the lead writer of all advertising copy for The Lost Colony.
Manage grassroots marketing efforts, including poster and banner distribution.
Serves as the lead Coordinator for Community Outreach programs with The Lost Colony, such as The Lost Colony's Dare Nights program.
Assisted recruitment efforts for the season, including attending conferences as the primary representative for The Lost Colony.
Server
Avenue Waterfront Grille
09.2018 - 03.2021
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Informed customers about different attractions and events in the Outer Banks.
Education
Bachelor of Arts - Theatre, Concentration in Musical Theatre
The University of Alabama
Tuscaloosa, AL
05.2017
Skills
Staff Management
Work Planning and Prioritization
People-Focused
Proficient in Microsoft Office Suite
Customer Service
Valid Driver's License
Accomplishments
Recipient of the Bradford Fearing Producers Award for the 2022 season of The Lost Colony.
Timeline
Marketing & Development Coordinator
Roanoke Island Historical Association
03.2021 - Current
Server
Avenue Waterfront Grille
09.2018 - 03.2021
Bachelor of Arts - Theatre, Concentration in Musical Theatre
The University of Alabama
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