Matt Gordon
Reno
Summary
Proficient Program Director specializing in strategic planning, operational leadership, and improvements for projects. Bringing many years of experience in industry to new position with long-term potential for growth and advancement.
Overview
14
14
years of professional experience
Work History
Logistics Associate
ITS Logistics
Reno
07.2025 - Current
- Coordinated daily shipments to ensure timely delivery and accurate routing.
- Operated warehouse management systems for tracking goods and shipments.
- Collaborated with team members to streamline logistics processes.
- Communicated with vendors to resolve shipping discrepancies and issues.
- Utilized various software programs such as enterprise resource planning, warehouse management systems, and transportation management systems effectively.
- Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
- Maintained accurate records for all shipments, including tracking numbers, cost information, and delivery dates.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Program Director/Account Coordinator
Focus Workforce Management
Reno
01.2019 - 07.2025
- Reviewed existing programs and identified areas of improvement or expansion.
- Developed strategies to increase public awareness of the organization's services.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Provided leadership in developing innovative approaches to meet program goals.
- Maintained communication with clients throughout their involvement in the program.
- Organized and facilitated team meetings, workshops, and events.
- Analyzed data from surveys, focus groups, interviews to inform decision making.
- Directed staff training on technical aspects of programming activities.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Compiled reports on program outcomes for internal and external stakeholders.
Tax Processor
Intuit
Reno
06.2023 - 05.2025
- Researched existing laws and regulations to ensure compliance with filing requirements.
- Developed strategies to minimize overall tax liability for clients according to current laws and regulations.
- Reviewed and analyzed tax documents to ensure accuracy of data entry.
- Conducted audits of past returns as requested by government agencies or internal review boards.
- Compiled documents needed for filing taxes such as W-2 forms, 1099s.
- Monitored changes in tax laws and updated processes accordingly.
- Verified accuracy of calculations on tax returns prior to submission.
- Identified discrepancies in financial statements and made necessary corrections.
- Created spreadsheets detailing information about various types of taxes paid by clients.
Car Salesperson
Dolan Toyota
Reno
01.2018 - 01.2019
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Created detailed reports of daily sales activities for management review.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Maintained customer satisfaction by providing prompt, reliable service.
- Developed relationships with potential buyers through phone calls and emails.
On-Premise Wine Sales Representative
Wente Winery
Livermore
01.2016 - 01.2018
- Assisted with inventory management by tracking orders and ensuring timely deliveries.
- Developed relationships with local restaurants, bars, stores, and other potential buyers of on-premise wines.
- Maintained accurate records of all sales transactions using point-of-sale software.
- Collaborated closely with other departments within the organization such as marketing and finance.
- Performed administrative tasks such as filing paperwork or updating contact lists as required.
- Organized tasting events at local venues in order to showcase the company's products.
- Negotiated pricing, discounts, payment terms and delivery schedules with clients.
- Maintained accurate records of customer contacts and sales activities in a CRM system.
- Participated in team meetings to discuss strategies for increasing sales volume.
- Provided product knowledge training sessions for staff at restaurants, bars, and retail outlets.
Delivery Driver/In House Staff
Patxis Pizza
Livermore
02.2013 - 01.2016
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Maintained accurate records of goods delivered and collected payments as required.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
Team Member
Blockbuster Video
Livermore
06.2012 - 01.2013
- Maintained a clean and organized work area throughout shift.
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to maximize productivity and efficiency.
- Participated in training sessions for new employees when needed.
- Identified opportunities for process improvements within the department.
- Answered phone calls regarding inquiries about products or services.
- Operated cash registers to process payments from customers.
- Collaborated with team members to achieve daily goals.
- Developed positive customer relationships through friendly greeting and excellent service.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Addressed customer needs, responding to specific requests.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
Education
High School Diploma -
Granada High School
Livermore, CA06-2012
Some College (No Degree) - General Education
Las Positas College
Livermore, CASkills
- Program management
- Full Cycle Recruiting
- Data analysis
- Regulatory compliance
- Client communication
- Staff training
Affiliations
- Musician
- Movie Buff
- DIY Building/Activities
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- One of the fastest individuals to earn the Program Director role within Focus Workforce Management.
- Received several accolades at Intuit for my daily contributions and helped changed several processes.
Timeline
Logistics Associate
ITS Logistics
07.2025 - Current
Tax Processor
Intuit
06.2023 - 05.2025
Program Director/Account Coordinator
Focus Workforce Management
01.2019 - 07.2025
Car Salesperson
Dolan Toyota
01.2018 - 01.2019
On-Premise Wine Sales Representative
Wente Winery
01.2016 - 01.2018
Delivery Driver/In House Staff
Patxis Pizza
02.2013 - 01.2016
Team Member
Blockbuster Video
06.2012 - 01.2013
High School Diploma -
Granada High School
Some College (No Degree) - General Education
Las Positas College