As a dedicated and knowledgeable professional with extensive experience in leadership, entrepreneurship, and process improvement, I seek to bring my abilities to add value to your company. I bring a proven track record of success driving personnel performance, raising sales and client base, and maximizing cost-effectiveness and productivity.
Overview
30
30
years of professional experience
Work History
Internet Sales Manager
Sands Chevrolet
01.2019 - Current
Built relationships with customers and community to establish long-term business growth
Provided superior and individualized customer service.
Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
Improved customer satisfaction by promptly addressing inquiries and concerns via email and live chat.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Creator & President
KO Beverages LLC
01.2008 - 01.2018
Created and directed Knockout Energy; an energy drink sold in all 50 states, and licensed in Mexico and Canada
Directed overall operations, daily processes, business planning, and organizational objectives
Managed multiple Retail locations throughout the US, allowing for Growth and Profitability
Managed product development and creation, from product appearance, flavors, as well as related clothing line
Created private label product for Hall of Fame athletes including, Fergie Jenkins, Jim McMann, Billy Williams, and Luis Gonzalez, increasing brand awareness
Generated a vodka and rum product line, expanding company into new markets continually
Traveled to multiple states, liaising with brokers, distributors, and wholesales to establish brand
Collaborated and negotiated with suppliers, transportation companies, co-packers, and manufacturers to produce product cost-effectively and efficiently
Attended all forms of Trade show from Grocery Retailers and Wholesalers as well as promotional events.
Demonstrated exceptional attention to detail and problem-solving abilities in the face of complex design challenges, resulting in high-quality outcomes.
Increased brand awareness through the creation of eye-catching promotional materials for events, trade shows, and industry conferences.
Creator & President
USA Restoration LLC/and Mortgage Recovery
01.2007 - 01.2008
Managed home restoration company for clients, including major banks, overseeing a diverse variety of operations including foreclosed home cleanouts and damaged home remodeling
Directed personnel, including hiring and supervising trade’s employees effectively, developing a highly competent team
Exceeded client expectations consistently while adhering to strict timelines for projects in fast-paced environments.
Handled bidding for projects and negotiated to maintain lowest possible costs
President
First National Mortgage Bank FINANCE / D&M Marketing
01.2001 - 01.2007
Directed daily operations of a premier lender, closing $84M yearly in mortgage loans
Hired and managed employees to maximize productivity while training staff on best practices and protocols, with a staff of up to 80 employees
Implemented referral system, traveling across the nation to provide effective training to clients on leveraging home value to reduce debt
Served as Keynote Speaker at multiple events, speaking to audiences as large as 500.
Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
Manager
National CITY MORTGAGE BANK FINANCE
01.2000 - 01.2001
Headed up a National Subprime Division for National City
In charge of lead generation, pricing, sales, hiring and training
Set goals to help build the division and reach its maximum potential.
Branch Manager
Ameriquest Mortgage Finance
01.1998 - 01.2000
Led my division from 7M a year to 54M a year
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation
Delegated responsibilities, supervised performance, and provided development opportunities
Ensured compliance with all relevant policies, procedures and regulations.
Manager
Long Beach mortgage Finance
01.1995 - 01.1998
Provided exceptional customer service and applied effective sales and client management techniques to drive profits
Developed an improved referral system, generating company growth of 35% and expanding from 12 states to 48 states
Achieved status of #1 producing employee in the entire company for 3 years.
Cross-trained existing employees to maximize team agility and performance.
Education
Bellevue College
Bellevue, WA
Skills
Directing company operations, including organizational strategy and goals, and daily processes
Implementing process improvement recommendations that drive profits and efficiency
Managing personnel, assigning responsibilities, providing training, and supervising performance
Communicating clearly and effectively with clients, colleagues, and other professionals
Increasing sales and profitability through successful sales strategy and client management
Microsoft Office, including Word, Excel, Power Point
Calix software
Encompass
HP 12C Calculations
Working with Credit Profiles
Underwriting Matrix
EDI software
References
Available upon request
Timeline
Internet Sales Manager
Sands Chevrolet
01.2019 - Current
Creator & President
KO Beverages LLC
01.2008 - 01.2018
Creator & President
USA Restoration LLC/and Mortgage Recovery
01.2007 - 01.2008
President
First National Mortgage Bank FINANCE / D&M Marketing