Matt Holland
Fort Smith,AR
Summary
Dynamic Senior Strategic Account Manager with a proven track record at Wesco Distribution, excelling in relationship management and data-driven decision making. Achieved a remarkable inventory accuracy improvement to 99.8%, while enhancing customer satisfaction through effective problem-solving and collaboration. Committed to delivering exceptional results and fostering a culture of service excellence.
Overview
17
17
years of professional experience
Work History
Senior Strategic Account Manager
Wesco Distribution
12.2022 - Current
- Streamlined internal processes to improve efficiency in managing strategic accounts.
- Enhanced customer satisfaction by addressing and resolving strategic account issues effectively.
- Coordinated resources from internal and external customers to deliver outstanding results for top-tier clientele consistently over time.
- Rebuilt a culture centered around true customer service through data use and collaboration.
- Facilitated 1 Site Kaizen Event
- Took inventory accuracy from %65 to %99.8 via collaborations and proper data entry cadence.
- We took an account on a rolling 3 year contract from 0 chance of renewal to getting a contract extension by focusing on our core values, commitment to results, and relentles service to our customer and company.
Engineering Area Manager
Mars Petcare US
11.2021 - 12.2022
- Led a team of 60 direct reports to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and startup of new technology production lines.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for engineering and operations.
- Conducted training sessions to educate employees on best practices and procedures to increase quality, safety, and efficiency.
Instructor
University of Arkansas Fort Smith
11.2020 - 12.2021
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and progressive teaching methods.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Public speaking events for Fort Smith Chamber of Commerce - Managing 5 Generations in the Workplace
- Local Business Consulting - Train the Trainer, Overcoming Unconscious Bias, Leadership in the Workplace, Organizational Development, Goal Setting, Etc.
Engineering Manager - Special Project
ABF Freight
03.2019 - 11.2020
- Led cross-functional teams for successful project deployment, ensuring timely delivery and adherence to specifications.
- Enhanced overall team productivity with continuous training and mentoring of union and non union employees.
- Reviewed technical documentation and software for accuracy, ensuring compliance with industry standards and regulations.
- Test sandbox software and apps to ensure ease of use for end users and supervisors.
- Managed risk assessments during project planning phases, proactively mitigating potential issues before they arose during execution stages.
Special Project Manager / Production Manager
Mars Petcare
01.2009 - 03.2019
- Developed 1st Site Training Program.
- Lead Lean and Six Sigma standards deployment for 600 associates.
- Project Lead for zero waste to landfill and all environmental projects.
- Developed 1st Site Continuity Program and trained other sites to deploy their own.
- Production Manager for 60 direct reports responsible for quality, safety, efficiency, and production for 4 production lines.
- Mentor for new managers.
- Special Projects presenter for Mars Family members.
Education
Master of Science - Emergency Management & Homeland Security
Arkansas Tech University
Russellville, AR01-2018
Bachelor of Science - Organizational Leadership
Arkansas Tech University
Russellville, AR01-2016
Skills
- Relationship management
- Client education
- Industry awareness
- Financial acumen
- Sales presentations
- Data-driven decision making
- Pipeline management
- Performance tracking
- Key performance indicators
- Teamwork and collaboration
- Problem-solving
Timeline
Senior Strategic Account Manager
Wesco Distribution
12.2022 - Current
Engineering Area Manager
Mars Petcare US
11.2021 - 12.2022
Instructor
University of Arkansas Fort Smith
11.2020 - 12.2021
Engineering Manager - Special Project
ABF Freight
03.2019 - 11.2020
Special Project Manager / Production Manager
Mars Petcare
01.2009 - 03.2019
Master of Science - Emergency Management & Homeland Security
Arkansas Tech University
Bachelor of Science - Organizational Leadership
Arkansas Tech University
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