Matt Hyler
Newcastle,WA
Summary
I have spent the last 17 years as a server and bartender at Daniels Broiler in Bellevue. While employed at Daniels I have developed high level skills in establishing a good sales relationship with clients, as well as sales strategies, problem solving and high level costumer service. I am a hard worker and a fast learner and will apply all skills to continue improvement in any career. I have always held myself and my work to high standards and also like to contribute help to my coworkers. I am now looking to change my career to provide for my family and continue to help others in my community.
Overview
22
22
years of professional experience
Work History
Server/Bartender
Schwartz Brothers
Bellevue, WA
11.2007 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Establishing a sales relationship with customers using product knowledge and social skills to maximize sales and customer satisfaction.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Processed customer orders accurately using point-of-sale systems to ensure efficient transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new staff on menu knowledge, service protocols, standards and operational procedures, raising team's overall performance.
Server/Bartender/Manager
Cucina Cucina
Issaquah, WA
06.2004 - 11.2007
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Collaborated with kitchen staff to streamline communication and improve food preparation times.
- As a manager, used several computer programs such as Excel to manage employee schedules and other tracking data.
- As a manager I would be in charge of about 20 employees each day.
Education
High School Diploma -
Liberty High School
Renton, WANo Degree -
Washington State University
Pullman, WASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team collaboration
- Sales expertise
- Point of sale operation
- Task prioritization
- Time management
- Staff training and development
- Computer skills
Timeline
Server/Bartender
Schwartz Brothers
11.2007 - Current
Server/Bartender/Manager
Cucina Cucina
06.2004 - 11.2007
High School Diploma -
Liberty High School
No Degree -
Washington State University
2x Employee of the quarter awards
Schwartz Brothers awards an employee of the quarter 4 times a year, I have received that award twice.