Matt Lafave
Kansas City,MO
Summary
Seasoned Principal with a proven track record in the cable and telecom industries, adept at driving BSS/OSS initiatives and customer migrations. Excels in executive-level environments and strategic planning, delivering cost-effective solutions and enhancing service delivery. Renowned for driving enterprise-wide initiatives and robust stakeholder engagement, ensuring project triumphs and overall success.
Overview
27
27
years of professional experience
Work History
Principal
AccelaVue Corporation
07.2022 - Current
- Specializing in customer migrations, RFPs, payment processing, BSS/OSS transformations, customer relationship management, retail initiatives
- Leading enterprise-wide billing and product transformation efforts, including end-to-end ownership of the overall schedule and budget
- Coordinated with stakeholders to define business objectives and determine appropriate solutions that meet their needs
- Developed and managed long-term relationships with clients to ensure customer satisfaction, loyalty, and revenue growth
- Implemented best practices related to project management processes including scheduling, risk mitigation planning, resource utilization tracking and issue resolution procedures
- Identified opportunities for improvement and cost savings within client organizations by analyzing data sources and recommending solutions
Executive Director
The CAS Group
05.2016 - 07.2022
- Led a customer migration effort from a regional billing platform (AS 400/iSeries) to a National billing platform (also AS 400/iSeries)
- Directed efforts to convert all retail stores to a single CRM platform post-merger (Charter, Time Warner, and Brighthouse)
- Managed customer migration efforts from an AS 400 platform to another billing platform (non AS 400)
- Provided strategic guidance in business process optimization, IT infrastructure and architecture, organizational change management, and risk management
- Developed the business case for an "in house" payment platform, and managed the end-to-end effort to implement the new platform; saving the company millions yearly while processing billions of dollars
Director of Consulting
The CAS Group
04.2008 - 05.2016
- Led the implementation of a new point-of-sale platform (Oracle POS) in the retail store locations
- Created the solution architecture for a new CRM platform for the Cox Wireless business
- Led cross-functional teams through complex projects from inception to completion with minimal oversight
- Created project plans, scope documents, resource allocation schedules, risk management plans, and other related documentation
- Managed a team of 12 resources that were tasked with the creation of requirements, project design, development, and testing of projects and programs
Manager of Software Development
Intava Corporation
10.2006 - 04.2008
- Monitored performance of software products through analytics tools to identify areas of improvement
- Managed a team of software engineers, providing guidance on technical issues and ensuring project deadlines were met
- Resolved conflicts among team members regarding priorities or resource allocation.
Manager
Sprint
05.1997 - 10.2006
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Utilized strong analytical and problem-solving skills to address operational issues.
Education
Bachelor of Science (B.S.) - Business Administration - Finance
University of Missouri
Columbia, MO05.1996
Skills
- Customer Migrations
- Program/Project Management
- Risk Management
- Infrastructure
- Change Management
- Stakeholder Engagement
- Budget Management
- Team Leadership
- Cross-functional Collaboration
- Business Development
- Strategic Planning
- Client Relationship Management
- Service Delivery Oversight
- Governance
- Architecture
- Business Consulting
- Client Engagement
Timeline
Principal
AccelaVue Corporation
07.2022 - Current
Executive Director
The CAS Group
05.2016 - 07.2022
Director of Consulting
The CAS Group
04.2008 - 05.2016
Manager of Software Development
Intava Corporation
10.2006 - 04.2008
Manager
Sprint
05.1997 - 10.2006
Bachelor of Science (B.S.) - Business Administration - Finance
University of Missouri