Results-driven operations manager with expertise in logistics optimization, team training, and safety compliance. Proven track record in enhancing service efficiency and ensuring customer satisfaction through effective business planning.
Overview
15
15
years of professional experience
Work History
Owner/Operator
CSI Dumpster Rentals Llp
Nampa, ID
03.2023 - Current
Managed daily operations, ensuring timely dumpster delivery and pick-up for diverse clientele.
Oversaw scheduling logistics, optimizing routes to reduce operational costs and improve service efficiency.
Managed day-to-day business operations.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Managed logistics and scheduling for efficient dumpster rental operations.
Oversaw maintenance and repairs of fleet vehicles to ensure reliability.
Developed customer relationships, enhancing service satisfaction and retention.
Independent Contractor
Horizon Transport Inc.
Indiana
04.2025 - 11.2025
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Ensured compliance with DOT regulations and maintained accurate log entries.
Completed routine maintenance on truck to keep in working order.
Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Dropped and hooked trailers and changed configuration of equipment.
Owner/Operator
Matts Handyman Service Llc
Nampa, ID
04.2011 - 05.2024
Analyzed customer feedback to refine services, resulting in improved client satisfaction ratings.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Operated with safety and skill to avoid accidents and delays.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Education
80 Hour Course -
Sage Trucking School
Caldwell, ID
04-2026
High School Diploma -
Royal High School
Simi Valley, CA
06.1984
Skills
Operations management
Documentation and reporting
DOT compliance
Dependable and reliable
Customer service
Equipment operation
Vehicle inspections
Load security
Safe driving
Class A commercial Driver's license
Long-haul driving
Mechanical tools
OTR driving
Accomplishments
Achieved results by completing task with accuracy and efficiency.