Matt License
Scottsdale,Arizona
Summary
Dedicated professional with proven strengths in customer service, effective communication, and team leadership. Committed to enhancing guest experiences and ensuring safety standards in all operations.
Overview
12
12
years of professional experience
Work History
Director of Product
Surfaceworx LLC
West Bridgewater, Massachusetts
09.2024 - 01.2026
- Conducted market research to define customer needs and inform product strategy.
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
- Coordinated with marketing teams to create promotional strategies for new products.
- Analyzed competitor offerings to enhance product positioning in the market.
- Worked with engineers to improve user experience and confirm builds meet user specifications.
- Updated company website surfaceworx.com to improve user experience.
- Engaged customers through sales calls to increase product awareness and drive revenue. to engage customers and drive revenue.
- Communicated progress updates at regular intervals with senior leadership.
- Established relationships with third party developers who could extend the reach of our products.
- Created and completed purchase orders, enhancing product acquisition efficiency.
- Collaborated with warehouse associates to enhance order completion efficiency.
- Managed inventory and performed audits within warehouse to ensure accuracy.
- Generated and dispatched customer invoices, ensuring timely billing.
- Collected and allocated customer payments to corresponding accounts.
Warehouse Associate
Surfaceworx LLC
West Bridgewater, Massachusetts
10.2018 - 01.2026
- Operated forklifts and pallet jacks for efficient material handling.
- Processed incoming shipments, ensuring accurate inventory records and timely stock availability.
- Conducted regular inventory checks to ensure stock levels met demand and prevent shortages.
- Organized warehouse layout to enhance storage and retrieval efficiency.
- Collaborated with team members to streamline shipping and receiving tasks, enhancing overall workflow.
- Managed documentation for shipments, ensuring accuracy in records.
- Assisted in training new associates on safety protocols and procedures.
- Maintained cleanliness and safety standards throughout warehouse operations.
Delivery Driver
Surfaceworx LLC
West Bridgewater, Massachusetts
10.2018 - 01.2026
- Delivered packages to customers promptly across designated routes.
- Operated delivery vehicles while complying with safety regulations and traffic laws.
- Coordinated with dispatch to provide real-time delivery updates and adjust routes for timely service.
- Maintained accurate delivery logs to ensure accountability and streamline the tracking process.
- Inspected vehicles pre- and post-delivery to identify maintenance needs.
- Transported hazmat materials safely and efficiently during deliveries.
- Assisted in loading and unloading packages at collection points to optimize workflow.
- Addressed customer inquiries and complaints to enhance overall satisfaction and foster positive relationships.
Landscaper
Katilus Landscape Contracting
East Bridgewater, Massachusetts
05.2026 - 07.2026
- Collaborated with clients to define landscaping preferences, ensuring satisfaction with final designs.
- Conducted regular maintenance of gardens, lawns, and outdoor spaces for optimal appearance.
- Operated and maintained landscaping tools and equipment with efficiency and safety.
- Performed cutting and trimming of lawns to enhance landscape aesthetics. using power mowers and edgers to achieve precise results.
- Performed weeding in flower beds to maintain a tidy garden appearance. and vegetable gardens to eliminate unwanted vegetation.
- Transported plants, turf, and materials to designated areas for installation.
- Maintained compliance with local regulations on landscaping practices and waste disposal, promoting environmental responsibility.
- Answered customer inquiries regarding proper care and landscaping knowledge.
Amusement Park Manager
Starland Sportsplex and Fun Park
Hanover, MA
09.2016 - 01.2021
- Managed team to ensure smooth and safe operation of amusement rides, enhancing overall safety and guest satisfaction.
- Delivered exceptional customer service that significantly enhanced visitor experience and engagement in the park.
- Coordinated employee rotations based on skillsets to ensure adequate break coverage and maintain operational efficiency.
- Performed repairs on broken attractions to minimize downtime.
- Operated cash register for accurate transaction processing.
- Cashed out registers at end of shifts to maintain financial accuracy.
Apprentice Carpenter
DevCo
Hanover, MA
06.2014 - 10.2021
- Built porches, decks, and home additions while adhering to design specifications.
- Executed carpentry tasks under supervision, installing interior doors and fixtures with attention to detail.
- Installed drywall sheets, finishing them with joint compound for a professional appearance.
- Installed moldings along walls and ceilings using nails or glue guns, enhancing aesthetic appeal.
- Operated hand tools like saws and chisels for precise material preparation.
- Measured distances accurately using measuring tapes, squares, and levels.
- Followed instructions from senior carpenters to execute tasks effectively.
- Maintained tidy work area to enhance safety and efficiency of job site after work completion.
Education
Bachelor of Science - Criminal Justice
Bridgewater State University
Bridgewater, MA07-2026
Skills
- Safety standards
- Customer service
- Guest feedback analysis
- Guest relations
- Team leadership
- Team collaboration
- Time management
- Task prioritization
- Multitasking
- Troubleshooting
- Data entry
- Verbal communication
- Active listening
- Optimistic demeanor
- Leadership
Timeline
Landscaper
Katilus Landscape Contracting
05.2026 - 07.2026
Director of Product
Surfaceworx LLC
09.2024 - 01.2026
Warehouse Associate
Surfaceworx LLC
10.2018 - 01.2026
Delivery Driver
Surfaceworx LLC
10.2018 - 01.2026
Amusement Park Manager
Starland Sportsplex and Fun Park
09.2016 - 01.2021
Apprentice Carpenter
DevCo
06.2014 - 10.2021
Bachelor of Science - Criminal Justice
Bridgewater State University