Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Martin

Normal,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Care Center Specialist III (PLCC Underwriting)

State Farm
11.2022 - Current
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Collaborated with other professionals to develop innovative underwriting solutions.

CCC Acquisitions Specialist

State Farm
05.2020 - 11.2022
  • Identified customer needs to communicate and offer additional products and services to enhance experiences.
  • Established strong customer and community relationships to help develop additional leads and referrals.
  • Used creative sales techniques to find and develop relationships with eligible centers of influence, referral sources and beneficiaries.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Finalized sales and collected necessary deposits.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Bank Customer Service Representative

State Farm
08.2019 - 05.2020
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Educated customers about available services, products and bank resources.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Processed various transactions with accuracy and according to bank standards and legal requirements.

Production Assistant

RICK KESSINGER STUDIO
08.2017 - 09.2023
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
  • Created and updated records and files to maintain document compliance.
  • Operated camera, lighting and grip equipment to use during production process.
  • Developed and maintained successful relationships with media professionals.

Sous Chef

Market Grille In Hyvee
07.2014 - 08.2017
  • Acted as head chef when required to maintain continuity of service and quality.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Mentored kitchen staff to prepare each for demanding roles.

Freelance Videographer

Self-employeed
01.2013 - 06.2017
  • Produced original video content by working collaboratively with producers, designers, and art specialists to facilitate multimedia production.
  • Developed creative approaches to video production to create unique and engaging content.
  • Worked closely and communicated regularly with clients to understand and capture vision on video.
  • Utilized variety of video formats and equipment to create desired audiovisual effects.
  • Used Adobe Suite (Premiere, After Effects, Photoshop) to edit footage into correct order and add effects.
  • Developed scripts and storyboards to guide production process.

Line Cook

Avanti's Italian Restaurant
03.2013 - 08.2014
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

No Degree - General Education (In Progress)

Heartland Community College
Normal, IL
05.2025

High School Diploma -

Christian Liberty
Arlington Heights, IL
05.2014

Skills

  • Quality Assurance
  • Policy Compliance
  • Adaptability and Flexibility
  • Performance Metrics
  • Technical Proficiency
  • Client Retention
  • Call Center Customer Service
  • Product and Service Knowledge
  • Communicating With Clients
  • Documentation and Reporting
  • Resolving Issues
  • Technical Troubleshooting

Certification

  • Licensed P&C in 48 states including resident licensing in Illinois

Timeline

Care Center Specialist III (PLCC Underwriting)

State Farm
11.2022 - Current

CCC Acquisitions Specialist

State Farm
05.2020 - 11.2022

Bank Customer Service Representative

State Farm
08.2019 - 05.2020

Production Assistant

RICK KESSINGER STUDIO
08.2017 - 09.2023

Sous Chef

Market Grille In Hyvee
07.2014 - 08.2017

Line Cook

Avanti's Italian Restaurant
03.2013 - 08.2014

Freelance Videographer

Self-employeed
01.2013 - 06.2017

No Degree - General Education (In Progress)

Heartland Community College

High School Diploma -

Christian Liberty

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Matthew Martin