Matt McClellan
branch manager
Johnson City,TN
Summary
Experienced Branch Manager with over 10 years of experience. A dedicated and enthusiastic Manager, able to motivate and build dynamic team to perform at their best in providing excellent service and developing ongoing, profitable client relations.
Overview
10
10
years of professional experience
Work History
Branch Manager
Enterpise Rent-A-Car
Tri Cities, TN
06.2020 - 12.2022
- Managed daily operations of a branch with 350 vehicles.
- Maintained relationships with departments within the company to ensure branch operation, e.g., fleet management, vehicle repair, risk management, human resources, etc.
- Hired, managed, and mentored up to twenty part-time and full-time employees daily in order to ensure customer satisfaction and branch proficiency.
- Developed and carried out training for new employees in order to have them meet and exceed company standards in sales and customer service.
- Earned highest branch performance in the Group (3 times per fiscal year).
- Managed customer concerns to secure 100% customer satisfaction.
- Coached, trained, and developed employees to succeed in their long-term goals and utilized their strengths to increase branch profitability.
- Made sales calls to old or new accounts to develop new relationships or strengthen existing ones.
- Attended multiple individual sales elite events and helped develop others to attend the same event.
- Managed relationships and negotiated contracts with referral accounts to ensure customer and account satisfaction while maximizing branch profits.
- Forecasted trends and recommended improvements based on financial risk analyses
- Boosted sales and customer loyalty through incentive programs
- Identified partnership opportunities and established favorable business connections
Enterprise Rent-A-Car
Assistant Manager
Johnson City, TN
11.2016 - 09.2018
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Communicated regularly with customers concerning data exchange and technology integration.
- Reviewed and assessed business design, implementation, and deployment needs to identify project requirements and costs associated with running our business.
- Lead team to exceed expectations in sales ability by setting goals and lead them provide excellent customer service
Enterprise Rent-A-Car
Management Assistant/Trainee
Johnson City, TN
02.2012 - 01.2016
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Communicated regularly with customers concerning data exchange and technology integration.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Bartender- Lead Supervisor
Troutdale Catering
Bristol, TN
01.2010 - 01.2012
- Maintained relationships with accounts to ensure customer satisfaction.
- Earned multiple "Top Performer" awards for being top salesperson weekly.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections.
- Trained personnel to develop new team leads for Bartending and catering needs.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
Education
Bachelor of Arts - Marketing Management And Research
East Tennessee State University
Johnson City, TN12.2014
Skills
- Detail Oriented
- Strategic Planning
- Employee Development
- Marketing
- Speak Spanish
- Communication
- Adaptability
- Self-motivation
- Leadership
- Sales Aptitude
Additional Information
Commitment to Excellence Award 2014 and 2018
Technical Skills-Microsoft Office
2nd top performing Branch manger in the state of Tennessee 3 months
Sales, customer service, and brand image trainings
Timeline
Branch Manager
Enterpise Rent-A-Car
06.2020 - 12.2022
Enterprise Rent-A-Car
Assistant Manager
11.2016 - 09.2018
Enterprise Rent-A-Car
Management Assistant/Trainee
02.2012 - 01.2016
Bartender- Lead Supervisor
Troutdale Catering
01.2010 - 01.2012
Bachelor of Arts - Marketing Management And Research
East Tennessee State University
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