Matt Melancon
Pathways Recovery
Orangevale,CA
2
years of professional experience
Detail-oriented professional with 16 years of work experience, including 3 years in behavioral health settings managing client documentation, crisis intervention, and administrative operations. Proven ability to communicate clearly under pressure, maintain accurate records, and deliver compassionate service in fast-paced environments. Currently pursuing an Associate of Science in Cybersecurity at Sacramento City College and preparing for CompTIA A+ certification, with a long-term focus on transitioning into IT. Eager to bring strong organizational, communication, and problem-solving skills to a role in IT support, office administration, or customer-facing operations.
Work History
Clinical Technician
11 Months- Conducted scheduled wellness checks for 6 clients, identifying and escalating safety concerns to clinical staff in real time
- Ensured 100% compliance with physician-ordered medication protocols, maintaining zero documentation errors
- Monitored vital signs and reported changes to nursing staff to ensure timely interventions.
- Coordinated and provided client transportation to medical appointments and community activities, supporting continuity of care
- Authored daily shift reports documenting client behavior, incidents, and treatment progress for clinical team review
- Completed group and progress notes in Kipu EHR in compliance with documentation standards
- Regularly de-escalated clients in acute behavioral and emotional distress using verbal intervention techniques, maintaining a calm and safe environment
Admissions Coordinator
10 Months- Managed high-volume inbound calls from prospective clients seeking substance abuse treatment, providing accurate information and compassionate support
- Created, tracked, and updated client inquiries in Salesforce CRM, maintaining accurate records throughout the admissions pipeline
- Conducted follow-up outreach via phone and email to guide prospective clients through the admissions process, improving conversion from inquiry to intake
- Monitored email inbox for inbound referrals, leads, and time-sensitive communications, prioritizing and routing accordingly
- Welcomed clients upon arrival, collected identification and insurance documentation, and facilitated intake paperwork signing
- Coordinated payment plans with clients and families based on financial situation and insurance coverage
- Arranged client transportation to the facility as needed to remove barriers to treatment access
Behavioral Health Technician
6 Months- Performed routine wellness checks and documented client observations and behaviors across each shift for 16 clients
- Monitored client behaviors and reported observations to healthcare team, facilitating timely interventions and care adjustments
- Supported medication pass procedures and maintained accurate inventory counts in compliance with facility protocols
- Coordinated client transportation to medical appointments and community activities
- Collaborated with nursing and clinical staff to ensure continuity of care and a structured therapeutic environment
Education
A.S. - Cybersecurity
Skills
Salesforce CRM
Kipu EHR
Microsoft Office & Google Suite
Clinical documentation
Timeline
Clinical Technician
Pathways Recovery
06.2025 - 05.2026Read More
Admissions Coordinator
Fair Oaks Recovery Center
08.2024 - 06.2025Read More
Behavioral Health Technician
Akua Mind & Body
02.2024 - 08.2024Read More
Sacramento City College
A.S. from Cybersecurity
Read More