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Dynamic IT professional with a proven track record, enhancing customer satisfaction and team efficiency through expert system administration and problem-solving skills. Specializes in network security and incident management, demonstrating exceptional critical analysis and teamwork. Achieved significant improvements in IT processes, contributing to increased productivity and security measures. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems.
Proven skill in resolving problems quickly on first call.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Accomplished professional with extensive experience in customer support and engineering roles, demonstrating strong problem-solving and communication skills. Customer-focused professional with experience in support and engineering roles, including Player Support Specialist at Thoth AI and Customer Advisor at Concentrix. Proven track record of exceeding KPIs, resolving complex issues, and building strong client relationships. Background in engineering as a Site Manager Engineer and Control Engineer, with experience in project management and communicating technical concepts to stakeholders. Seeking to leverage skills in customer experience, negotiation, and business development to drive operational success.

I have fork lift experience over 10 years and also for the last 8 years a lot of work from home remote work experience from all softwares known to customer service and tech support tier 2 level entry

As direct support professional, well-versed in delivering personalized care and support to individuals with varying needs. Proven ability to foster collaborative environment and effectively address client challenges. Known for adaptability and results-driven approach, ensuring reliable and flexible service.

Matt Michels

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Player Support Specialist

Sales Representative

On Air Personality

Sales Associate

Assistant Manager

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Bachelor of Science - Film Production

Bachelor of Arts - Communications

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Player Support Specialist

Sales Representative

On Air Personality

Sales Associate

Assistant Manager

Bachelor of Science - Film Production

Bachelor of Arts - Communications

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