Matt Nagel
ITSolutions
Godfrey,IL
5
years of professional experience
Client services professional prepared to deliver exceptional support and solutions. Extensive experience in troubleshooting and resolving client issues. Reliable team collaborator with focus on achieving results and adapting to changing needs. Proficient in technical skills and client relations.
Work History
Technician, Client Services
3 Years 8 Months- Provided technical support for hardware and software issues, ensuring timely resolution for client inquiries.
- Diagnosed and resolved client system malfunctions using remote troubleshooting tools and diagnostic software.
- Collaborated with cross-functional teams to enhance customer service protocols and improve overall client satisfaction.
- Developed training materials and conducted workshops to educate clients on new technologies and system updates.
- Managed installation and configuration of IT solutions, ensuring seamless integration with existing client systems.
- Assisted in maintaining accurate documentation of service requests and resolutions within the ticketing system.
- Assisted in the evaluation and selection of new technology tools to enhance client services capabilities.
IT Help Desk Agent
1 Year- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Collaborated with IT teams to identify recurring issues and implement preventive measures, improving service reliability.
- Documented troubleshooting procedures in knowledge base to enhance team efficiency and user experience.
- Reduced downtime, diagnosing and troubleshooting hardware and software problems.
Education
Associate of Science - IT
Skills
Customer service
Decision making
Time management
Ability to Work Under Pressure.
Technical documentation
Self-motivation
Resourceful problem-solving
Self motivation
Timeline
Technician, Client Services
ITSolutions
01.2023 - CurrentRead More
IT Help Desk Agent
Lewis And Clark Community College
08.2021 - 08.2022Read More
Lewis And Clark Community College
Associate of Science from IT
Read More