Stacey Killingsworth
Fort Ashby,WV
Summary
Dynamic Client Services Technician I at CBIZ Insurance with a proven track record of exceeding performance targets and enhancing billing accuracy. Demonstrates exceptional problem-solving abilities and strong communication skills, fostering teamwork and collaboration. Committed to continuous improvement and delivering outstanding customer service in a fast-paced environment.
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Client Services Technician I PC
CBIZ Insurance
02.2012 - Current
- Played an instrumental role in achieving departmental goals by consistently meeting or exceeding individual performance targets.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in billing.
- Handled ordering supplies in a timely manner.
- Previously provided front desk coverage, mail room, coverage as well switchboard coverage.
- Corrected billing discrepancies
Education
High School Diploma -
Hampshire High School
Romney, WV05-2000
Skills
- Empathy and patience
- Stress tolerance
- Team building
- Account updates
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Customer service excellence
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Teamwork skills
- Phone etiquette
- Microsoft office
- Data entry
- Self motivation
- Work prioritization
- Goal setting
- Professionalism
- Billing procedures
Timeline
Client Services Technician I PC
CBIZ Insurance
02.2012 - Current
High School Diploma -
Hampshire High School
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