Matt Presutti
Indianapolis,IN
Summary
Dynamic Staffing and Scheduling Supervisor at The Children's Museum of Indianapolis, skilled in team building and mentoring. Achieved full staffing levels while enhancing interdepartmental collaboration. Proven leadership in event coordination and problem-solving, driving engagement and optimizing operations to elevate guest experiences. Committed to fostering a positive and results-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staffing and Scheduling Supervisor
The Children's Museum Of Indianapolis
Indianapolis, USA
11.2022 - Current
- Evaluated and executed staffing and scheduling needs for department.
- Maintained full staffing levels for seasonal, part-time, and full-time staff.
- Attended relevant career fairs to recruit new hires.
- Collaborated with other museum departments for interdepartmental training and support.
- Mentored direct reports and new hires to enhance team performance.
- Created daily schedules to optimize departmental operations.
Visitor Relations Operations Lead
The Children's Museum Of Indianapolis
Indianapolis, USA
10.2018 - 01.2022
- Delivered direct face-to-face customer service to enhance guest experiences.
- Developed program itinerary for frontline staff to foster interdepartmental learning.
- Demonstrated expertise in VS-specific scheduling and museum operations.
- Cross-trained across all VR departments to provide versatile support.
- Participated actively in department's Recognition Committee and team-building initiatives.
- Coordinated annual staff competition for TCM, driving engagement and collaboration.
- Promoted to new department based on performance and contributions.
Visitor Services/Security Specialist
The Children's Museum Of Indianapolis
Indianapolis, USA
10.2017 - 10.2018
- Provided direct face-to-face customer service, ensuring high-quality interactions with guests.
- Managed ticket and membership processing while mastering essential software tools.
- Applied best safety practices and procedures to maintain a secure environment.
- Achieved promotion to new internal position, reflecting strong performance and adaptability.
Box Office Assistant
The Children's Museum Of Indianapolis
Indianapolis, USA
10.2016 - 10.2017
- Executed cash handling practices for admissions, memberships, and donations using diverse payment methods.
- Promoted donor memberships through strategic marketing of feature exhibits and programs.
- Engaged in all mandatory programs, staff workshops, and team-building activities.
- Achieved sales and membership standards while meeting personal sales objectives.
- Developed strong customer relationships through Donor memberships and Access Pass Program.
- Transitioned to new department, contributing expertise in previous roles.
Education
Core 40 Academic Graduate -
Arlington High School
05.2006
Skills
- Team building and mentoring
- Staffing optimization
- Interdepartmental collaboration
- Event coordination
- Effective communication
- Problem-solving skills
- Results-driven mindset
- Positive attitude and empathy
- Leadership capabilities
Professional References
- Paul Souza, Coaching Programs Instructor, TCM, 505-397-7984, psouza@childrensmuseum.org
- Matt Inpongpan, Intern Program Manager, TCM, 317-224-7197, minpongpan@childrensmuseum.org
- Khadija Evans, Community Learning Navigator, TCM, 317-625-0244, kevans@childrensmuseum.org
Certification
AED and CPR Certified
Timeline
Staffing and Scheduling Supervisor
The Children's Museum Of Indianapolis
11.2022 - Current
Visitor Relations Operations Lead
The Children's Museum Of Indianapolis
10.2018 - 01.2022
Visitor Services/Security Specialist
The Children's Museum Of Indianapolis
10.2017 - 10.2018
Box Office Assistant
The Children's Museum Of Indianapolis
10.2016 - 10.2017
Core 40 Academic Graduate -
Arlington High School