Matt Price
Navasota
Summary
Dynamic Logistics, Transportation and customer service leader, excelling in complaint resolution and staff training. Adept at implementing strategies that enhance service delivery and streamline operations, resulting in improved customer satisfaction. Proficient in Microsoft Office, SAP and committed to fostering a collaborative team environment focused on high standards of service excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager of Customer Services
LSPI
Houston, TX
08.2024 - Current
- Led the customer service team to enhance customer satisfaction and support resolution processes.
- Coordinated cross-departmental efforts to ensure consistent communication and service excellence.
- Managed escalated customer issues, fostering resolution through effective negotiation and problem-solving skills.
- Implemented training programs to elevate staff performance and improve service delivery.
- Developed strategies to streamline operations, reducing response times for customer inquiries.
- Analyzed customer feedback to identify trends and drive continuous improvement initiatives.
- Researched and corrected customer concerns to promote company loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Collaborated with commercial teams and cross funtional teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Assisted in developing replinishment checklist/manual to standardize procedures across all departments.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Dispatch Supervisor
LSPT
Bryan, TX
07.2021 - 08.2024
- Supervised dispatch operations to ensure compliant and safe, timely deliveries and optimal routing.
- Trained staff on operational procedures and safety protocols for enhanced performance.
- Implemented process improvements that increased efficiency in dispatch workflows.
- Developed training materials to enhance team knowledge of dispatch software and tools.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Coordinated emergency responses with HSE and LSPT leadership, liaising as needed to ensure public safety.
- Evaluated and adjusted routes based on daily and weekly needs, available workers, traffic hazards, and weather conditions.
- Collaborated with LSPT maintenance for any vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
- Championed safety protocols within the dispatch department, conducting regular reviews of procedures and ensuring adherence to established guidelines at all times.
Dispatch Planner
LSPT
Bryan, TX
11.2018 - 07.2021
- Facilitated cross-departmental collaboration to enhance project execution and communication.
- Optimized replenishment and inventory control, reducing heel returns and improving route efficiency.
- Analyzed daily and weekly trends to inform strategic planning and decision-making decisions for replenishment as well as transportation operations.
- Identified potential risks, assisted with planning to minimize impact on project and/or delivery timelines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
- Assisted in recognizing potential safety issues with impacts to DOT safety, inventory and quality control and assisted with daily, weekly quick and safe operational changes.
Operations Supervisor
Louisiana Revegetation
West Monroe, LA
01.2017 - 12.2019
- Analyzed operational data to identify areas for efficiency gains.
- Coordinated with the team to streamline communication and project execution.
- Developed training materials and conducted sessions to improve staff performance.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Oversaw logistics coordination for seamless transportation of goods between warehouses and locations.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Logistics Supervisor
Nutrabolt
Bryan, TX
01.2011 - 03.2017
- SME for logistics working with cross-functional teams to confirm launch timelines and on-time orders.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Analyzed market trends to inform product positioning, with 3rd-party warehouses located across the US. (CA, UT, TX, GA, NY, FL)
- Spearheaded continuous improvement initiatives that enhanced customer satisfaction and retention rates. Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive. (3PL's, 3rd party LTL and FTL carriers, as well as Contract Manufacturing collaboration)
Operations Supervisor
Arctic Wolf Ice Center
College Station, TX
11.2007 - 01.2012
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on best practices for workflow management.
- Implemented process improvements that enhanced productivity across teams.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations. (Compressor outages, off ice activities, and on ice injuries)
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules. (Zamboni, Skate Sharpening, and maintaining Ice Maintenance and schedule)
Moving Supervisor
Brazos Valley Moving and Storage
Bryan, TX
05.2011 - 11.2011
- Supervised daily operations of moving teams, ensuring efficient workflow and adherence to safety protocols.
- Trained new staff on best practices for packing, loading, and customer service procedures.
- Implemented process improvements that enhanced overall efficiency in operations and reduced delivery times.
- Coordinated logistics for moving projects, optimizing routes and schedules to meet client needs.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction rates among clients.
Summer Camp Counselor
Camp Cho-Yeh
Livingston, TX
01.2003 - 01.2010
- Supervised daily activities to ensure camper safety and engagement.
- Developed and led dynamic programs, fostering teamwork and personal growth among campers.
- Implemented behavior management strategies to promote positive interactions and conflict resolution.
- Trained and mentored junior counselors, enhancing team cohesion and performance standards.
- Coordinated logistics for events, ensuring seamless execution and participant satisfaction.
- Evaluated program effectiveness, providing feedback for continuous improvement in activities offered.
- Collaborated with staff to create inclusive environments accommodating diverse camper needs.
- Supported children by actively listening and offering encouragement.
Education
No Degree - Supply Chain Management
Western Governors University
Salt Lake City, UT12-2027
High School Diploma -
Livingston High School
Livingston, TX05-2005
Skills
- ELD proficeint(Samsara, Omnitracs, Peoplnet)
- Problem-solving
- Compliance resolution
- Escalation handling
- Microsoft Office
- Customer focused
- Decision-making
- Adherence to high customer service standards
- Work prioritization
- Policy enforcement
- Staff education and training
Certification
NPTC Certified Transportation Professional (CTP) - 5/7/2023
DOT Ground/Air Shipping Certification - 2/24/24
Timeline
Manager of Customer Services
LSPI
08.2024 - Current
Dispatch Supervisor
LSPT
07.2021 - 08.2024
Dispatch Planner
LSPT
11.2018 - 07.2021
Operations Supervisor
Louisiana Revegetation
01.2017 - 12.2019
Moving Supervisor
Brazos Valley Moving and Storage
05.2011 - 11.2011
Logistics Supervisor
Nutrabolt
01.2011 - 03.2017
Operations Supervisor
Arctic Wolf Ice Center
11.2007 - 01.2012
Summer Camp Counselor
Camp Cho-Yeh
01.2003 - 01.2010
No Degree - Supply Chain Management
Western Governors University
High School Diploma -
Livingston High School