Matt Ritchie

• Resolve customer disputes courteously to enhance customer satisfaction.
• Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
• Utilized analytic tools to optimize product listings and improve customer experience.

• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
• Performed cash handling activities and secured nightly bank deposits.
• Resolved guests complaints while maintaining a positive customer environment.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

• Gave instruction on agricultural processes, pest management and food safety.
• Conducted research and applied findings to advance agricultural and home management programs.
• Collected, analyzed and evaluated agricultural data to plan and develop techniques to assist farmers in solving problems pertaining to pest management.

Collegiate baseball player from 2011-2015