Matt Rusciolelli
Saint Marys,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Business Systems Technician
Windstream
10.2019 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
Copier Repair Technician
Advanced Office Systems
12.2018 - 10.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
Radio Frequency Transmission Systems Supervisor
United States Air Force, USAF
11.2013 - 11.2018
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Explained to customers and demonstrated how specific system works.
- Installed and wired system devices using standard product setup and electrical knowledge.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
Education
Post-secondary - Electronics And Telecommunications
Community College of The Air Force
Montgomery, AL09.2018
Associate degree - Electronic Systems Technology
Smethport Area Jr/Sr High School
Smethport, PA2012
Skills
- Proficient in troubleshooting methods
- Leadership skills and qualifications
- Project Planning
- Ability to handle conflicts at the lowest possible level
- Management of personnel/workload
- Problem-solving
- Installing Network Cable
Timeline
Business Systems Technician
Windstream
10.2019 - Current
Copier Repair Technician
Advanced Office Systems
12.2018 - 10.2019
Radio Frequency Transmission Systems Supervisor
United States Air Force, USAF
11.2013 - 11.2018
Post-secondary - Electronics And Telecommunications
Community College of The Air Force
Associate degree - Electronic Systems Technology
Smethport Area Jr/Sr High School