Ryan Rodriguez
Silver City,NM
Summary
My name is Ryan, i started telecommunications when i was 19 years old, placing and installing fiber optic, coax and standard telephone cable. I was a telecomm. lineman before i hired on with qwest communications. i worked with that company for 20 years before i left for the company i currently work for. I wanted a change, and i hired on as a business systems technician. I currently work for windstream, which is a great company. I install phone systems and maintain our primary network. I am proficient in T1 and fiber optic systems troubleshooting, and i am currently working on and learning about our radio canopy network system, which provides voip to our rural customers. I am from silver city originally, and just found out about this job opening. I look forward to learning more about this position.
Overview
22
22
years of professional experience
Work History
Business Systems Technician
Windstream Telecommunications
10.2020 - Current
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Recommended specific [Type] products to customers based on unique technical requirements of each.
- Collaborated with [Job title] to develop post-sale technical processes for installation and technical support.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained servers and systems to keep networks fully operational during peak periods.
Network Technician
Centurylink Telecommunications
06.2000 - 09.2020
- Troubleshot hardware and software to determine and rectify network problems.
- Performed necessary maintenance to support network availability.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Maintained thorough understanding of local area and wide area networking and components.
- Identified and immediately resolved issues with network devices.
- Installed [Type] network jacks in new construction and within existing facilities.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Resolved customers' reported issues to satisfaction within [Number] [Timeframe] of call.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
Skills
- Hardware and Software Repair
- Service Schedule Coordination
- Collaborative Team Player
- Spreadsheet Development
- Troubleshooting Network Issues
- System Performance Assessment
- Problem Resolution
- Customer Communication
- Knowledge Base
- Organizational Skills
- Customer Satisfaction
- Installing Network Cable
- Phone Systems
Timeline
Business Systems Technician
Windstream Telecommunications
10.2020 - Current
Network Technician
Centurylink Telecommunications
06.2000 - 09.2020
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