Juan Soria III
Hometown,IL
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
2
2
years of professional experience
Work History
Business Systems Technician
Skolnik Industries
Chicago, IL
06.2022 - 08.2024
- Demonstrated expertise and proficiency in managing and troubleshooting the organization's Enterprise Resource Planning system, Epicor.
- Educated colleagues on executing quote-to-cash operations within the ERP system, particularly focusing on guiding the Shipping, Production, and Inventory departments.
- Maintained seamless business continuity by mitigating system issues in real-time
- Provided Tier 1 technical support in addressing hardware, software and network issues on a daily basis.
Education
Bachelor of Arts - Sociology
University of Michigan - Ann Arbor
Ann Arbor, MI05-2022
Skills
- Customer Support
- Software Development
- Network Administration
- System Analysis
- End-User Training
- Software testing
- Collaborative
Affiliations
- Love playing chess
- Working out has become a form of therapy
- Baseball is the best!
Accomplishments
- Salutatorian in high school
Languages
Spanish
Professional
Timeline
Business Systems Technician
Skolnik Industries
06.2022 - 08.2024
Bachelor of Arts - Sociology
University of Michigan - Ann Arbor
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