Matt Sarver
Auburn,WA
Summary
Results-driven professional with over 20 years of experience in partner success management, program leadership, and youth sports coaching. Expertise in developing programs and leading teams to optimize resources while aligning strategic initiatives with organizational goals. Notable achievements include fostering collaboration among stakeholders and creating inclusive environments that promote trust and engagement. Committed to overcoming challenges and delivering impactful results that drive mutual success.
Overview
25
25
years of professional experience
Work History
Sr. Partner Success Manager
Intermedia
Bellevue, USA
01.2021 - Current
- Led strategic initiatives to enhance partner engagement, achieving high satisfaction rates
- Mentored and trained new team members to drive consistent and exceptional service delivery
- Managed cross-functional collaborations to align partner needs with organizational priorities
- Coordinated with technical support teams to resolve customer issues in a timely manner.
- Provided detailed reports on customer health scores based on usage data collected over time.
- Tracked customer satisfaction metrics such as product usage, adoption rates, engagement levels, retention rates, and feedback surveys.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed customer data to identify trends and inform business decisions.
Youth Sports Coach
Auburn Parks and Recreation
Auburn, USA
01.2000 - Current
- Over 20 years of coaching experience in soccer, baseball, and basketball, emphasizing skill development, teamwork, and sportsmanship
- Organized and led practices and games for youth teams ranging from ages 5–16
- Built lasting relationships with families and participants, creating a supportive community atmosphere
- Fostered a positive and motivational environment to boost team morale and cohesion.
Customer Success Manager, Account Executive
Lumen (CenturyLink)
Seattle, USA
11.2003 - 11.2020
- Managed a $21M account portfolio, consistently exceeding annual retention targets
- Delivered detailed business reviews and recommendations to VP and C-level executives
- Partnered with internal teams to drive process improvements and ensure client success
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Athletics/Sports Director
Norman Center YMCA
Federal Way, USA
06.2000 - 11.2003
- Designed and led youth sports programs serving hundreds of participants annually
- Recruited, trained, and managed volunteer coaches, ensuring program quality and consistency
- Developed and monitored program budgets, schedules, and safety policies
- Strengthened community relationships through outreach and engagement efforts
AmeriCorps Member
Federal Way School District
Federal Way, USA
09.1999 - 08.2000
- Coordinated recreational and educational activities for students, fostering engagement and academic success
Education
Bachelor of Arts - Liberal Arts
University of Washington
Tacoma, WA06-2003
Skills
- Recreation Program Development & Oversight
- Youth Sports Coaching & Volunteer Management
- Community Outreach & Stakeholder Engagement
- Budget Planning & Financial Management
- Event Planning & Logistics Coordination
- Team Leadership & Staff Training
- Policy Development & Compliance
- Strong Communication & Relationship Building
- Operational excellence
- Strategic leadership
- Facility management
- Sports coaching
- Partnership building
- Community relations
- Purchasing
- Special event planning
Volunteer Experience
Youth Sports Coach, Auburn Parks and Recreation, Auburn, WA, 01/2000, Present, Over 20 years of coaching experience in soccer, baseball, and basketball, emphasizing skill development, teamwork, and sportsmanship., Organized and led practices and games for youth teams ranging from ages 5–16., Built lasting relationships with families and participants, creating a supportive community atmosphere.
Timeline
Sr. Partner Success Manager
Intermedia
01.2021 - Current
Customer Success Manager, Account Executive
Lumen (CenturyLink)
11.2003 - 11.2020
Athletics/Sports Director
Norman Center YMCA
06.2000 - 11.2003
Youth Sports Coach
Auburn Parks and Recreation
01.2000 - Current
AmeriCorps Member
Federal Way School District
09.1999 - 08.2000
Bachelor of Arts - Liberal Arts
University of Washington
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