Megan Houston
DesMoines,WA
Summary
Experienced Account Manager with a successful history of driving sales and building client relationships. Proficient in identifying client product needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
5
5
years of professional experience
Work History
Customer Account Manager
Intermedia
Bellevue (Remote), WA
09.2022 - Current
- Drive sales of UCaaS and Microsoft 365 products and services by meeting with customers using sales strategies.
- Build a relationship with all account contacts in my base spanning multiple different industries
- Ability to de-escalate in high-stress situations and sales negotiations
- Using Salesforce to create opportunities, log meeting notes, and whitespace reporting
Customer Success Associate
Intermedia
Bellevue (Remote), WA
05.2021 - 08.2022
- Developed strategies to improve customer engagement and retention.
- Collaborated with internal teams, such as support and billing, to resolve complex customer requests or complaints.
- Identified opportunities for cross-selling additional services or products to existing customers
- Supported sales team members to drive growth and development.
Front Desk Manager
Queen Anne Chiropractic Center
Seattle, WA
06.2020 - 05.2021
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Greeted patients, collected personal and insurance information, verified insurance coverage and obtained authorizations for services.
- In charge of copying and composing medical records for L&I and PIP cases
Education
Global Business
University of Redlands
Redlands, CASkills
- Client relationship building
- Upselling techniques
- Sales negotiations
- Problem-solving abilities
- Organizational skills
- Excellent communication
Affiliations
- Part of the Women's Volleyball Team at University of Redlands for 4 years
Timeline
Customer Account Manager
Intermedia
09.2022 - Current
Customer Success Associate
Intermedia
05.2021 - 08.2022
Front Desk Manager
Queen Anne Chiropractic Center
06.2020 - 05.2021
Global Business
University of Redlands
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