Matt Sperling
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work History
Store Manager
Value Pawn & Jewelry
St. Petersburg
10.2013 - Current
- Oversaw daily store operations and ensured excellent customer service standards.
- Managed inventory levels and coordinated stock replenishment processes.
- Trained and mentored staff to improve sales techniques and product knowledge.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Ensured compliance with company policies, procedures, and safety regulations consistently.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
Assistant Store Manager
Family Dollar
St. Petersburg
03.2012 - 09.2013
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and store policies.
- Monitored inventory levels and organized stock replenishment processes.
Education
H Frank Carey High School
Garden City, NYSkills
- Retail analytics
- Customer relationship management
- Performance tracking
- Compliance assurance
- Effective communication
- Conflict resolution
- Decision making
- Team building and leadership
- Sales coaching
Accomplishments
- Fy21 District leader for April
- Fy22 District leader for January
- Fy23 District leader for April
- Fy25 District leader for January March June October and December
- Fy25 District Store of the year
- Increase in store tier from 1 to 2 bringing Annual Net Revenue from 350k to 700k
Timeline
Store Manager
Value Pawn & Jewelry
10.2013 - Current
Assistant Store Manager
Family Dollar
03.2012 - 09.2013
H Frank Carey High School