Summary
Overview
Work History
Education
Certification
Timeline
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Matt Teten

Abilene,TX

Summary

Experienced Store Manager with a proven track record at Natural Grocers by Vitamin Cottage, excelling in customer service and problem-solving. Enhanced customer satisfaction through innovative training programs and effective inventory management, achieving significant sales growth. Recognized for fostering a positive work environment and implementing successful employee retention strategies.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Store Manager

Natural Grocers by Vitamin Cottage
03.2011 - Current
  • Manages daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Manages inventory control, cash control, and store opening and closing procedures.
  • Addresses customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Manages store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assists with hiring, training and mentoring new staff members.
  • Improves customer satisfaction through staff training in customer service and product knowledge.
  • Maintains proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completes point of sale opening and closing procedures.
  • Mentors new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximizes sales by creating innovative visual merchandising displays and store layouts.
  • Conducts regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approves regular payroll submissions for employees.
  • Coaches sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximizes sales and minimized shrinkage through excellent customer service and adherence to standard practices. Received Shrink awards.
  • Fosters a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimizes labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversees loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Develops a successful employee retention plan, reducing staff turnover rates significantly.
  • Reduces employee turnover by creating supportive work environment and recognizing outstanding performance. Excellent employee 360 scores.
  • Optimizes checkout process to reduce wait times, improving customer satisfaction scores.
  • Trains and guides team members to maintain high productivity and performance metrics.

Grocery Dept. Manager/General Merchandise Manager

HEB Grocery Store
03.2009 - 03.2011
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Established a positive work environment through effective communication, strong leadership skills, and recognizing employee achievements.
  • Recruited trained, and mentored new employees to ensure a knowledgeable and motivated workforce.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Owner

Z-Mart
09.2006 - 12.2008
  • Managed day-to-day business operations of convenience store.

Manager

Sharon's Barbeque & Catering
04.2005 - 09.2006

Front Office Manager/Director of Sales

Marriott International, Inc.
10.1999 - 04.2005

Education

Bachelor of Science - Restaurant, Hotel & Institutional Managment

Texas Tech University
Lubbock, TX
08-1998

Certification

Certified Fork lift operator/Fork lift trainer


Timeline

Store Manager

Natural Grocers by Vitamin Cottage
03.2011 - Current

Grocery Dept. Manager/General Merchandise Manager

HEB Grocery Store
03.2009 - 03.2011

Owner

Z-Mart
09.2006 - 12.2008

Manager

Sharon's Barbeque & Catering
04.2005 - 09.2006

Front Office Manager/Director of Sales

Marriott International, Inc.
10.1999 - 04.2005

Bachelor of Science - Restaurant, Hotel & Institutional Managment

Texas Tech University

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Matt Teten